Senior Specialist S&O, Integrations Strategy & Operations

at DoorDash

Location

New York, NY; Atlanta, GA; San Francisco, CA; Phoenix, AZ; Seattle, WA

Compensation

$87k–$128k USD

Type

full time

Posted

2 days ago

Remote

Yes

Market range · company + function + seniority

$110k—$128k—$128k

p25 · target · p75 · n=19

Posted $128k · in the market band

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Job description

About the Team

The Partner Integrations Strategy & Operations team builds and scales the systems, workflows, and partner experiences that power DoorDash’s integrated provider ecosystem. We work across Product, Support, Engineering, and Merchant strategy teams to improve operational performance, strengthen the Developer Platform, and deliver best-in-class experiences for providers across our suite of products for New Verticals Merchants. Our mission is to reduce friction across the integration lifecycle, drive adoption of automation and AI, and ensure providers have the tools and support they need to operate effectively on DoorDash and grow their business with us.

About the Role

As a Sr. Specialist on the Partner Integrations Strategy & Operations team, you will focus on improving the efficiency and scalability of our New Verticals integrations operations. You’ll support and execute against key initiatives tied to team goals, using data, tooling, and AI solutions to streamline workflows, reduce manual effort, and improve the provider experience. You’ll partner closely with cross-functional stakeholders—including Product, Engineering, Sales, Support, and Technical Account Managers—to operationalize processes, improve tooling, and enhance self-serve experiences for both internal and external stakeholders. This is a hands-on, execution-focused role ideal for someone who enjoys solving operational problems, working with data, and building scalable processes in a fast-paced environment.

You will report to the Senior Manager of Partner Integrations, New Verticals in our Merchant Strategy & Operations organization. This role is expected to be hybrid with some time in-office.

You’re excited about this opportunity because you will…

Identify and solve operational inefficiencies across the integrations lifecycle, improving speed, quality, and scalability.
Analyze partner and internal signals to uncover trends, pain points, and opportunities for improvement.
Define, track, and evolve efficiency metrics, including accuracy, actionability, and owning the feedback loops that continuously improve our models.
Translate data and insights into clear recommendations and action plans.
Leverage AI tools to automate workflows, reduce manual work, and improve operational outcomes
Partner cross-functionally with Product, Engineering, Support, Integrations, and TAMs to implement process and tooling improvements.
Build and maintain dashboards, trackers, and reporting to monitor performance and inform decision-making.

We’re excited about you because…

You’re detail-oriented – You are process driven & highly organized, with a passion for capturing all details in a way that is understandable to both business and tech stakeholders.
You are a strong critical thinker – You can break down ambiguous problems and connect qualitative and quantitative signals.
You’re a strong communicator – You can take on complex, technical projects and clearly communicate progress towards delivery, voicing challenges and a path to resolution along the way.
You’re a self starter – You have a bias for action and are able to thrive in a fast-paced, constantly changing work environment.
You have strong data skills (SQL, Sheets/Excel) – You can build reliable dashboards, and ensure metric accuracy.
You are AI-fluent – You can leverage AI to automate workflows and optimize data insights.
You’re technically savvy – You are not afraid of engineering terms and are able to fight through the technical jargon to translate concepts to a functional understanding.
You’re a relationship builder – You can influence and motivate people at all levels across a variety of job functions, both internally & externally

Qualifications

3-5 years of experience
Experience in strategy & operations, business operations/analytics, consulting, or a related field
Strong analytical skills (Excel/Google Sheets, SQL, Dashboarding Software required)
Experience with AI tools (e.g., ChatGPT, workflow automation tools)
Experience working cross-functionally with technical and non-technical stakeholders
Demonstrated understanding for translating technical concepts to business solutions
Excellent written and verbal communication skills
Bachelor’s degree required

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$87,000—$128,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

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