Associate Director of Case Management and Hub Operations – Kidney

Job Description

General Summary:

Key Duties & Responsibilities:

• Establish and Lead the Care Management Team:
  • Build and scale a high-performing patient-facing case management team to support kidney care initiatives.
  • Develop and implement a comprehensive care management model tailored to the needs of kidney patients.
  • Recruit, train, and mentor team members to deliver exceptional patient support and care.

• Operational Management:
  • Develop and implement operational processes to optimize efficiency and enhance the patient experience.
  • Monitor and analyze key performance indicators (KPIs) to ensure operational excellence and identify areas for improvement.
  • Manage day‑to‑day relationships with vendors and managed service partners supporting Kidney and Patient Services solutions.
  • Leverage insights to drive improvements in patient engagement, pull through, adherence, and operational performance.
  • Team with data/analytics team to create system requirements, reporting and dashboards based on business needs.
  • Serve as case management SME during the design and implementation of new solutions and workflows that optimize patient processes.
  • Work with appropriate vendors and internal stakeholders to develop case manager work instructions and to map case management process flows. Participate and lead additional cross-functional projects. 

• Scaling the Organization
  • Develop and execute strategic plans to scale the case management team and operations to support additional kidney products.
  • Collaborate with cross-functional teams to ensure alignment with broader organizational goals and strategies.
  • Drive continuous improvement initiatives to enhance the scalability and effectiveness of case management programs.

• Stakeholder Engagement and Collaboration:
  • Closely collaborate with internal stakeholders to support best-in-class Kidney Patient Support organization including Patient Engagement, Field Reimbursement, HR, and DTE.
  • Serve as a key point of contact for escalated issues related to Patient Support Specialists and day-to-day access support, ensuring timely resolution.
  • Partner with senior leadership to align care management strategies with organizational objectives.

Required Experience:

• Bachelor’s degree in healthcare administration, business administration, or a related field. Advanced degree (e.g., MBA, MHA) preferred.
• inimum of 8 years of experience in patient support services, care management, or healthcare operations, with at least 3 years in a people leadership role.
• Proven experience in building and scaling patient support or care management teams.
• Launch experience for specialty products.
• Strong operational management skills, with a track record of driving efficiency and improving patient outcomes.
• Experience managing vendor relationships and ensuring compliance with service level agreements.
• Excellent communication, interpersonal, and leadership skills, with the ability to influence and collaborate across all levels of the organization.
• Highly Preferred experience: Kidney care, specialty pharmaceuticals/biologics, or chronic disease management. Demonstrated success in implementing innovative patient support solutions  

Pay Range:

$157,600 - $236,400

Disclosure Statement:

Flex Designation:

Hybrid-Eligible Or On-Site Eligible

Flex Eligibility Status:

In this Hybrid-Eligible role, you can choose to be designated as: 
1.    Hybrid: work remotely up to two days per week; or select
2.    On-Site: work five days per week on-site with ad hoc flexibility.

Note: The Flex status for this position is subject to Vertex’s Policy on Flex @ Vertex Program and may be changed at any time. 

#LI-Hybrid
 

Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com