Associate I - Complaints

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?

This role is part of Alcon's Quality & Regulatory Affairs function, a team that ensures our products are in compliance with global, local, and internal regulations and meet the strictest standards of quality as we help people see brilliantly.

The Associate I, Complaints is primarily responsible for processing and investigating complaints, ensuring compliance with regulatory requirements, and supporting project goals at our Manufacturing Facility in Irvine, CA.  Specifics Include:
 

• Apply specialized knowledge to perform tasks and achieve objectives in the Complaints discipline.

• Process, investigate, and monitor trending and reporting of product defect complaints, serving as the primary contact.

• Align with Medical Safety and/or Research and Development on adverse events.

• Address and expedite product complaints under the company's complaint policy and procedures.

• Ensure compliance with regulatory agencies' reporting requirements.

• Follow procedures with some decision-making authority, requiring job-related training, attention to detail, and reliability.

• Support complaint activity monitoring and provide suggestions to modify existing manufacturing or packaging processes.

• Maintain unified product defect investigation operating procedures.

• Collaborate with cross-functional teams to drive problem-solving and innovation through scientific principles.

• Maintain accurate and complete documentation and ensure rigorous quality control.

• Complete all required training and meet individual job requirements to contribute to the overall compliance of the organization.

• Commit to continuous improvement in operations

• All associates must adhere to GxP regulations by strictly following Standard Operating Procedures (SOPs), maintaining accurate and complete documentation, ensuring rigorous quality control, and completing all required training.

• Associates are responsible for meeting their individual job requirements and contributing to the overall compliance of the organization.

• Compliance with regulatory requirements and a commitment to continuous improvement are essential to our operations​.

WHAT YOU’LL BRING TO ALCON:

• Bachelor’s degree or equivalent years of directly related experience (or high school +8 yrs; Assoc.+4 yrs)

• The ability to fluently read, write, understand and communicate in English

• Work Hours: Monday – Friday, 8:00 AM – 5:00 PM PST

• Location: Onsite

• Travel Requirements: None

• Relocation Assistance: None

• Sponsorship Available: No

HOW YOU CAN THRIVE AT ALCON:

• Collaborate with teammates to share standard processes and learnings as work evolves!

• Join Alcon’s mission to provide top-tier, innovative products and solutions to enhance sight & enhance lives.

• Grow your career in a highly collaborative and diverse environment.

• Alcon provides robust benefits package including health, life, retirement, flexible time off for salaried associates, paid time off for hourly associates and much more!

Alcon Careers

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ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

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Total Rewards

Alcon’s Total Rewards programs are designed to align to incentives with business goals, encourage the right values and behaviors, and deliver long-term value.  The first layer of our rewards program is compensation.  We offer a combination of fixed pay and variable pay, which includes short-term incentives, and long-term incentives for eligible population.  Our benefits program provides security for life events through life and disability insurance, supports savings for retirement, promotes good health and well-being and supports associates and their families during times of illness.  To learn more about Alcon’s Corporate Social Responsibility including our Total Rewards, click here

The salary range posted represents the anticipated hiring range for this role. Actual compensation may vary based on factors such as experience, skills, location, and internal equity, and may fall outside the posted range.

  

Pay Range

71,400.00 - 92,400.00

  

Pay Frequency

Annual

  

Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.