Director, WW Property Services

Position Summary 

The Director, Worldwide Property Services is responsible for leading the global strategy, governance, and execution of property and real estate services across the DPS real estate portfolio (~110 locations). This role ensures that property‑related services—spanning space planning, workplace standards, and hard/soft services strategy—are consistent, scalable, and aligned to enterprise real estate and business objectives. The position has enterprise-wide impact, partnering with senior leaders to shape workplace strategy, optimize assets, and deliver consistent, high-quality property services across regions. 

Operating as the global service strategy owner, this role sets the frameworks, standards, and performance expectations that Regional Real Estate Delivery teams and Facilities Management organizations execute locally. The Director, Worldwide Property Services plays a critical role in ensuring that DPS properties deliver safe, efficient, compliant, and business‑ready environments in a standalone operating model. 

Scope of Role 

• Global portfolio: ~110 Locations (office, R&D, manufacturing, workplace, and support sites) 

• Functional scope: Property services strategy, space planning, workplace standards, hard and soft services strategy 

• Geographic reach: Global (Americas, EMEA, APAC) 

• Authority: Global standards, service frameworks, performance expectations, and governance; regional execution via matrixed partners 

Key Responsibilities 

Global Property Services Strategy 

• Define and own the global property services strategy, ensuring alignment with DPS real estate strategy, workplace vision, and operational priorities. 

• Establish clear service models and expectations for property services delivered across regions and sites. 

• Ensure property services strategies support business productivity, employee experience, and operational continuity. 

• Oversee worldwide property and real estate operations, including leased and owned facilities, ensuring services effectively support business growth and operational excellence 

• Drive portfolio optimization, cost management, and value creation through data-driven decision making 

• Oversee vendor strategy, contracts, and service-level performance for global property services 

Space Planning & Workplace Standards 

• Own global space planning principles and workplace standards, ensuring consistency while allowing for regional and site‑specific adaptation. 

• Partner with RE Governance & Strategy to integrate workplace and space standards into portfolio planning and investment decisions. 

• Enable scalable workplace solutions aligned to future ways of working. 

Hard & Soft Services Strategy 

• Define global hard and soft services strategies, including service scope, performance standards, and integration with Facilities Management. 

• Ensure alignment between property services, FM operations, and RE delivery to enable seamless handoffs and lifecycle management. 

• Support continuous improvement and modernization of service delivery models. 

Governance & Performance Enablement 

• Establish global governance frameworks for property services, including roles, responsibilities, and decision rights. 

• Define performance metrics and service KPIs in partnership with FM, Supplier Management, and Regional RE teams. 

• Provide insight into service performance trends, risks, and improvement opportunities. 

• Ensure compliance with regulatory, safety, and company standards related to property and facilities 

Cross‑Functional Integration 

• Partner closely with:  

• Regional Real Estate Delivery leaders 

• Facilities Management leadership 

• Strategic Supplier Management 

• Workplace, HR, IT, Security, EHS, and Finance partners 

• Ensure property services strategies are integrated into broader enterprise and site‑level operations. 

Transformation & Change Support 

• Enable enterprise transformations (e.g., separation, portfolio optimization, workplace evolution) by providing clear service strategies and standards. 

• Support adoption of new service models, tools, and standards across regions. 

Core Capabilities 

• Global property services strategy development 

• Space planning and workplace standards leadership 

• Hard and soft services framework design 

• Service governance and performance enablement 

• Cross‑functional integration and lifecycle alignment 

• Global operating model enablement 

• Change and transformation support 

Competencies & Skills 

Strategic Leadership 

• Ability to operate as a global service strategist, not a regional operator. 

• Strong judgment balancing standardization with flexibility. 

• Enterprise mindset focused on scalability and long‑term value. 

Influence & Collaboration 

• Proven ability to lead through influence in a matrixed global organization. 

• Strong executive communication and stakeholder management skills. 

Analytical & Systems Thinking 

• Ability to connect workplace and service strategies to portfolio performance and business outcomes. 

• Data‑driven approach to service performance and continuous improvement. 

Execution Enablement 

• Ability to translate strategy into clear, usable standards and frameworks. 

• Comfortable operating in environments of change, growth, and transformation. 

Experience & Education  

• 12+ years of experience in property services, workplace strategy, facilities services, or corporate real estate 

• Experience operating at a global or enterprise level 

• Bachelor’s degree in business, Engineering, Real Estate, Facilities Management, or a related field required; advanced degree preferred 

• Demonstrated ability to operate at an enterprise level and influence senior leaders across a matrixed organization. 

• Experience managing complex vendor ecosystems, contracts, and service delivery models.  

• Strong financial acumen, including budgeting, cost management, and portfolio optimization. 

• Excellent leadership, communication, and decision‑making skills. 

Preferred: 

• Experience in medical devices, pharmaceuticals, or other highly regulated industries. 

• Experience leading workplace strategy or large‑scale real estate transformation initiatives. 

• Familiarity with global property, facilities, and real estate best practices. 

• Experience working in a global, matrixed enterprise environment. 

Other: 

• Language: English proficiency required 

• Travel: Up to 30%, domestic and international 

• Certifications: Real estate or facilities certifications preferred, not required 

The expected base pay range for this position is $150,000.00 to $258,750.00.

Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance,
and group legal insurance.

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k))

• This position is eligible to participate in the Company’s long-term
  incentive program.

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child.
• Condolence Leave – 30 days for an immediate family member: 5
  days for an extended family member
• Caregiver Leave – 10 days
• Volunteer Leave – 4 days
• Military Spouse Time-Off – 80 hours

For additional general information on Company benefits, please go to:
- https://www.careers.jnj.com/employee-benefits.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

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