Director of Operations, Crypto

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are motivated to make an impact. Robinhood isn’t a place for complacency—it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards!

The Crypto Operations team focuses on delivering a reliable customer experience while managing operational risk across Robinhood’s crypto products. The team oversees settlement, custody, and account services processes. You will contribute to maintaining accurate, secure, and scalable systems that support global crypto operations.

As Director of Crypto Operations, you will lead end-to-end settlement and money movement processes across Robinhood’s crypto entities. You will oversee daily fiat and crypto operations, manage key counterparty relationships, and ensure appropriate wallet balances and reconciliation processes. This role includes leading an org of operations specialists, improving workflows, and supporting audits and regulatory inquiries. You will also introduce automation and tooling to improve settlement speed, reconciliation accuracy, and operational scale.

This role is based in our New York, NY office, with in-person attendance expected 5 days per week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What you’ll do
● Oversee daily fiat and crypto settlement processes with market makers, liquidity providers, and exchanges across multiple entities
● Oversee wallet rebalancing, custody reconciliation, and liquidity thresholds to ensure accurate and timely operations
● Lead, coach, and develop an org of operations managers and specialists responsible for settlement,money movement, and account servicing activities
● Improve operational workflows by identifying inefficiencies and implementing scalable solutions, including automation tools
● Work with partners across trading operations, treasury, risk, engineering, and compliance to support secure and consistent operations

What you bring
● 6+ years of experience in crypto operations, including settlement, custody, and money movement in an institutional setting
● 5+ years of experience managing and developing teams, with a track record of supporting team performance and growth
● Strong knowledge of cryptocurrency markets, exchanges, and on-chain transactions
● Familiarity with global fiat payment systems and associated operational controls
● Experience supporting audits and regulatory reviews, with a clear understanding of risk management and compliance requirements

Leadership expectations
Our ambitious roadmap requires a great culture shaped by exceptional leaders. Here’s what we expect from them:
● Drive high performance by setting clear, focused goals, giving real-time feedback, stretching top talent, and scaling impact through focus, innovation, and tech.
● Hire and retain top talent by setting a high bar, hiring only those who raise it, investing in onboarding, and addressing talent issues quickly and fairly.
● Create community by connecting work to purpose, removing friction while prioritizing safety, building trust and inclusion, and leading from the front with integrity.

What we offer
● Challenging, high-impact work to grow your career
● Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
● Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
● Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
● Employer-paid life & disability insurance, fertility benefits, and mental health benefits
● Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
● Exceptional office experience with catered meals, events, and comfortable workspaces