Forward Deployed Product Manager

The Role:

The ideal Forward Deployed Product Manager (FDPM) candidate is a customer obsessed AI product manager who thrives on our customers’ successful outcomes. You will spend most of your time talking to customers and connecting their technical requirements to the Fireworks product offerings. FDPMs ensure our customers’ success by building and delivering solutions that meet their needs. They translate customer feedback into internal product requirements for  scalable products that land with customers. 

Key Responsibilities:

Customer Journey

• Engage directly with customers from fast-moving startups to large enterprises, to identify use cases and convert interest into long-term usage and expansion 
• Define and propose tailored solutions and proof-of-concepts (POCs) that demonstrate the value of Fireworks’ platform in real customer environments.
• Lead onboarding and implementation efforts, including fine-tuning workflows, latency benchmarks, API integration, and infrastructure alignment.
• Act as a trusted technical advisor to customers, helping shape their GenAI strategy using Fireworks infrastructure.

Fireworks Product Roadmap

• Translate customer insights into structured product definition, identifying common themes and high-leverage feature requests.
• Collaborate closely with engineering and applied ML teams to align customer needs with technical roadmap
• Drive execution of product development, ensuring that new products land successfully with customers
• Oversee Fireworks roadmap, ensuring that reflects customer needs

Minimum Requirements:

• Strong technical background (CS/EECE background and/or production level development experience) or technical product management experience
• Intimate familiarity with LLMs, fine-tuning, model inference, agents etc.
• 2 - 5+ years of experience in products for software engineers (hiring at multiple levels for this role)
• Strong customer interaction skills, deep customer success focus
• Ability to communicate highly technical concepts to all kinds of audiences including the latest AI developments
• Focus on driving outcomes, not just technical milestones
• Ability to navigate complex customer/technical scenarios and come up with creative solutions

Preferred Qualifications:

• Prior experience in technical product management roles with high degree of customer interactions
• Interest in generative AI or developer tools
• Early startup or founding experience
• Prior technical leadership / technical PM experience