In this role, you will be partnering with Program leaders, Operators, and Product Managers to create scalable specialty grading operations through North America. You will develop a strategy for what we specialize in, how we process those units effectively, and what tools we need both physically and virtually to properly evaluate those items which require high investment. You will assist in launching multiple nodes through Reverse Logistics at various site types, and identify any gaps in that road to launch plan to ensure the program is on track for delivery. You will be the SME for speciality grading, and will have knowledge of the backend ruleset for evaluation.
Key job responsibilities
1. Coordinate Operations to ensure timely launch of Advance Grading, including capability testing to validate site readiness.
2. Travel to all RELO sites to support smooth Advance Grading launches, conducting on-site capability assessments to confirm readiness before
go-live.
3. Partner with PMs to develop specialized processing strategies, incorporating capability testing milestones to measure process effectiveness.
4. Design training content with onsite Learning teams, using Associate feedback and capability testing checkpoints to evaluate skill retention and content quality.
5. Lead individual projects from ideation to launch, embedding capability testing phases to validate performance against defined success criteria.
Pilot new processes with
cross-functional teams, using capability testing data to surface gaps and drive evidence-based decisions before broader rollout.
About the team
In the Worldwide Returns & ReCommerce (WW
R&
R) group at Amazon, we are dedicated to ‘making zero happen’ – zero cost of returns, zero waste, zero defects, and zero emissions – to benefit our customers, company, and the environment. We are an
agile and inclusive organization that constantly innovates to create long-term value by investing in our people and our planet, not simply focusing on the bottom line.
WW
R&
R includes business, product, operations, data, and software engineering teams, who together manage the lifecycle of returned and damaged products. In WW
R&
R, you will partner across these teams to help customers discover great deals on quality used, rentals, and open box items; get the most value out of Amazon’s products; improve the customer returns experience; and reduce defects, waste, and cost in reverse logistics processes. You will be a leader, a builder, and an owner, collaborating cross-functionally with technical, operations, and business teams to design scalable and automated solutions to customer problems.
Amazon is Earth’s most customer-centric company and in WW
R&
R, the Earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team!
- Bachelor's degree or equivalent work experience in Business, Engineering, Supply Chain, Transportation, Mathematics, Economics, Physics or another technical field
- Experience using data and metrics to back up assumptions, evaluate outcomes, and make data-driven decisions
- Bachelor's degree or equivalent work experience in Business, Operations, Logistics, Supply Chain or a related field
- Experience in project management or management consulting including handling multiple ongoing projects
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
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PHOENIX - 28.00 - 43.00
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USA, WA, Bellevue - 28.00 - 43.00
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