Recruiting Operations Coordinator (Short-Term)

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. 

At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. 

Our Recruiting Team plays a vital role in shaping exceptional teams at Roblox and driving our future growth. At the center of the recruiting experience is our Candidate Operations team, who handle everything from scheduling interviews, tracking candidate data and helping improve internal processes all while ensuring a positive experience for all candidates. We are looking for a motivated Recruiting Operations Coordinator to join our team and contribute to the next stage of Roblox's success! This position is a twelve-month short-term employment with the opportunity to be considered for extension and/or full-time employment pending performance and business needs. This is a hybrid position based in our San Mateo, CA offices.

You Will

• Partner with members of our recruiting and hiring teams to create a phenomenal candidate experience
• Manage the candidate interview process including scheduling a high-volume of interviews and being the contact for day-of questions
• Greeting, hosting, and managing the experience for candidates visiting the office for in-person interviews
• Oversee and facilitate a seamless candidate onsite experience, ensuring a positive welcome for all visitors.
• Manage high-complexity operational workflows, including job approvals, Talent Review coordination, offer letter generation, and interview scheduling, ensuring data accuracy and compliance while maintaining exceptional stakeholder relationships and a white-glove candidate experience.
• Maintain adherence to established SLAs and actively monitor time-to-schedule, time-to-approve and ticket resolution metrics, ensuring high velocity and operational integrity.
• Proactively own and solve the root cause of scheduling and operational challenges or inconsistencies

You Have: 

• 2+ years of experience with a proven history of managing high-volume, complex operational tasks. Experience with Greenhouse and the recruiting space is preferred.
• Exceptional Attention to Detail: Proven ability to reliably manage operational tasks with accuracy in high-stakes, complex and in some cases, confidential environments
• Strong Stakeholder Partnership & Communication: Demonstrated ability to frame communication around stakeholder needs, influence outcomes, and communicate with impact and empathy.
• A Strategic Mindset: Demonstrated systems thinking and experience designing processes/guardrails to solve problems at scale.
• High-Volume/High-Velocity Execution: Ability to manage a high volume of requests, prioritize rapid response times, and handle scheduling requests with precision and speed.

You are:

• A Curious Problem Solver: Demonstrated ability to perform initial research and diagnosis of issues, consolidating questions and proposing pre-vetted options or solutions back to stakeholders, TA and hiring teams when requests are incomplete or unclear.
• Data-Fluent: Able to use and translate data into actionable solutions when partnering with others.
• Proactive and Accountable: Own the outcome of your processes and routinely propose pre-vetted options and Plan Bs instead of just reporting a problem.
• Timely and Professional Communicator: Ensure all candidate communication is professional, timely, and detail-oriented, reflecting a white-glove candidate experience.
• Committed to Service Delivery: View your service as the foundation of trust for candidates and stakeholders, recognizing that dependability is the team's currency.