at Google
Location
New York, NY, USA; San Bruno, CA, USA
Compensation
$234k–$326k USD
Type
full time
Posted
2 weeks ago
Market range · company + function + seniority
p25 · target · p75 · n=185
Posted $326k · above the band
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In this role, you will lead a team responsible for developing a multi-year roadmap to evolve our partnership service models and capabilities given the accelerating impact of AI. You will take on strategic projects to redefine the future state of human-led support across large partner, tier 1, vendor develop, on-demand segments and rethink how we measure partner satisfaction and drive program operations (e.g., quality, conversational insights) via developing AI capabilities. You will influence and align key stakeholders, executives, and frontline leaders to enable deep change management and upskill full time employee and vendor teams to deliver segment business outcomes. You will collaborate with cross-functional and Product teams to build and scale new AI capabilities that transform existing program operations, workflows, and core metrics.
You will also lead the end-to-end frontline team service model strategy and operational design across our scaled programs portfolio. You will be responsible for driving the long-term strategy for how we tier and support our partners (including Tier 1, Vendor Developed, and On-demand), ensuring we accurately define who we serve, assess their distinct needs, and deploy the right level of service.
In addition, you will drive vision, thought leadership, and change management around segment service model design and evolution, and transform legacy segment operations and capabilities with AI. You'll navigate complex organizational change, and transforming legacy business operations via AI.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.More open roles at Google
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