Commercial Learning Senior Trainer

Job Summary:

Intuitive is seeking a dynamic and experienced Sales Trainer to support the training and development of our sales team for both the da Vinci Surgical System and Ion Endoluminal System. This role is critical in ensuring our sales force is equipped with the knowledge and skills to effectively communicate the value of our innovative robotic surgical and diagnostic technologies.

Key Responsibilities:

Technical Training

• Become a Subject Matter Expert of Ion da Vinci® Surgical System and pre, intra and post procedure management
• Maintain “expert” level certification of Ion and da Vinci® Surgical Systems, da Vinci® Instruments and Accessories, and da Vinci® Advanced Technology
• Educate Intuitive Commercial employees to train and support their da Vinci® customers on:
  • da Vinci® Instruments and Accessories
  • da Vinci® Advanced Technology
  • da Vinci® Xi, da Vinci® X, and da Vinci® SP Surgical Systems
  • Ion Systems
• Educate Intuitive Commercial employees on Ion andda Vinci® technical value propositions
• Assess training participants technical competency

Clinical Training

• Become a Subject Matter Expert across key specialties: general surgery, acute care, colorectal surgery, gynecologic surgery, thoracic surgery, and urology
• Maintain “expert” level certification of Ion and da Vinci surgical procedure lectures
• Educate Intuitive Commercial employees on relevant clinical procedures as part of sales training programs and initiatives
• Educate Intuitive Commercial employees on Ion and da Vinci® clinical value propositions
• Assess training participants clinical competency

Sales Training

• Become a Subject Matter Expert on PDICE, Intuitive Clinical Sales Process and Sales Execution
• Educate Intuitive Commercial employees on technical and clinical selling skills as part of sales training programs and initiatives
• Assess training participants sales competency
• Conduct routine field rides with field sales to diagnose common training needs

Training Execution

• Facilitate live and remote training during onboarding and other sales training programs.  Ensure sales representatives receive both hands-on experience and immediate feedback to facilitate and validate learning transfer
• Manage comprehensive training programs for Ion and da Vinci Surgical Systems
• Collaborate with sales, marketing, and content creators to ensure training content is current and aligned with product updates and sales strategies
• Utilize various instructional methods and technologies to enhance learning effectiveness and engagement

Sales Team Enablement

• Provide ongoing coaching and support to the sales team to improve product knowledge and innovative selling techniques
• Conduct regular assessments and provide feedback to sales representatives to ensure continuous improvement and skill development

Program Management

• Manage the logistics and execution of training sessions, including scheduling, materials preparation, and evaluation
• Track and report on training program effectiveness and make data-driven recommendations for improvements

Cross-Functional Collaboration

• Work closely with Marketing, Sales, and Enablement teams to stay informed about product developments and market trends
• Serve as a liaison between the sales team and other departments to ensure seamless communication and collaboration
• Design, plan, and execute Annual Commercial Meeting breakouts

Field Rides

• Routinely accompany sales representatives in the field to provide real-time coaching and support during customer interactions

Qualifications

• Brazilian Portuguese speaker and Spanish (preferred)
• Previous selling experience preferred
• Bachelor’s degree in business, education, life sciences, or related field.
• Minimum of 2+ years of experience in sales and/or sales training, preferably in the medical device industry
• In-depth knowledge of robotic surgical systems and endoluminal technologies is highly desirable
• Proven ability to develop and deliver effective training programs, with a focus on live facilitation
• Strong communication and presentation skills
• Ability to travel up to 30% to support field training and attend company meetings

Skills and Competencies

• Growth Mindset

• Exceptional interpersonal skills with the ability to build rapport and influence across various levels of the organization
• Strong analytical skills with the capability to assess training needs and measure training effectiveness
• Self-motivated with excellent organizational skills and attention to detail

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.