Vaccine Customer Representative – Ann Arbor, MI

Job Description

The Vaccine Customer Representative (VCR) supports customers by providing clinical information on our Company’s vaccines, as well as education and resources.  They do this to support customer operational and financial needs such as reimbursement information and contract adherence in an effort to help the provider or system increase their immunization rates among appropriate patients and help protect them from vaccine preventable diseases. The Vaccine Customer Representative (VCR) is the primary point of contact for a variety of customers within their assigned geography.  These customers may include health care providers such as physicians, nurses, pharmacists as well as quality directors, immunization managers, and office managers. Within their geography there are a set of health care locations that they will call upon in order to execute their role including: clinics, health departments, integrated delivery systems, and hospitals.  The VCR is a key member of the local Customer Team that works collaboratively with other field-based employees such as the Vaccine Key Customer Leader (VKCL), Vaccine Medical Affairs Leader (VMAL), Region Medical Director (RMD) as well as other members of the extended team. 

• This is a field-based sales position responsible for the Ann Arbor, Michigan territory.

• Major areas of this territory include and may not be limited to: Ann Arbor, Monroe, Brighton, Michigan, and surrounding area.

• The ideal location to reside is within this territory.

• Travel (%) varies based on candidate’s location within the geography.

The primary activities include:

• Engaging in balanced product sales presentations with Health Care Providers and Health Care Business Professionals to align customer needs and our Company’s vaccine attributes in accordance with product labeling, and CDC and professional society recommendations.

• Providing Company Vaccine management with updates on customer needs as it relates to helping them improve patient health outcomes, customer feedback, marketplace dynamics, and progress towards quality goals.

• Providing customers with key insights by keeping apprised of professional and health care environment knowledge through self-study of company-provided scientific, product and marketplace information, attendance at product workshops and conferences, as well as consistent and ongoing review of our Company’s promotional materials.

• Utilizing analytical skills and tools to engage customers in quarterly business reviews regarding their vaccine contract to educate customers on the best ways to maximize their contract performance across the Company portfolio. 

• Assisting customers with education to improve their organization’s immunization rates through adherence to quality-based programs using appropriate tools such as Vaccine IQ. 

• Regularly monitoring their business performance against objectives using company provided tools.

• Developing a territory level business plan that focuses on improving immunization rates with assigned customers in accordance with Our Company’s policies, standards, and ethics.

• Maintaining product knowledge and certification on the entire Company vaccine portfolio along with knowledge of the CDC immunization schedule for both pediatric and adult vaccines.

Specifically:

• Within select customer accounts, acts as primary point of contact for the customer, meet with key customers/personnel to maintain understanding of their current practice structure, business model, and key influencers (Managed Care Organization/payers, employers, state policy), and their patients’ needs.  Identifies business opportunities and makes information available to relevant stakeholders to support the identified immunization needs.

• For select customer accounts, coordinate with our Company’s customer team (Account Executives, Integrated Delivery System team, Solutions support teams, etc.) to outline customer strategy for interactions/relationships aimed at improving immunization rates.

Qualifications:

Education:

• Bachelor’s Degree with 0-3 years Sales experience OR a minimum of high school diploma with at least 4 years of relevant work experience which could include: professional sales, experience in marketing, military, or healthcare/scientific field (pharmaceutical, biotech, or medical devices).

Required Skills:

• Demonstrated aptitude to excel in current or previous educational or professional roles

• Ability to work both independently and within a team environment

• Strong organizational and time management skills

• Excellent interpersonal and communication skills

Other Requirements:

• Valid Driver's license

Preferred Skills/Experience:

• Ability to convey technical concepts accurately and clearly

• Prior experience working in a technical/scientific field or healthcare environment

• Previous sales, account management, consultative, or customer service experience

• Experience developing and executing a plan for engaging customers and meeting customer needs

• Understanding of Marketing/Sales &/or Marketing/Sales Support Functions/Operations

• Ability to analyze metrics to assess progress against objectives

• Vaccine’s experience

#MSJR

#eligibleforerp 

Required Skills:

Account Management, Customer Needs Assessments, Customer Relationship Management (CRM), Health Economics, Interpersonal Relationships, Lead Generation, Market Analysis, Product Knowledge, Sales Forecasting, Sales Metrics, Sales Pipeline Management, Sales Reporting, Sales Strategy Development, Sales Training, Self Motivation

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.  As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

The salary range for this role is

$79,200.00 - $124,700.00

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits.  Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Remote

Shift:

Not Indicated

Valid Driving License:

Yes

Hazardous Material(s):

n/a

Job Posting End Date:

06/29/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.