Spares and RMA Program Manager, Strategy

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.

This Field Replaceable Units (FRUs) Planning Strategy Program Manager role is a critical leadership position focused on scaling Google's Machine Learning (ML) infrastructure. In this role, you will lead the expansion of the Spares team into ML lifecycle planning, specifically driving the Spares Business Case Review (BCR) process capability and the ML Return Material Authorization (RMA) Cycle Time (CT) reduction roadmap. You will require navigating fluid and evolving landscapes to solve systemic organizational challenges and securing alignment across broad cross-functional boundaries including NPI, GHQR, GCL, GMO and Finance teams.

The AI and Infrastructure team is redefining what’s possible. We empower Google customers with breakthrough capabilities and insights by delivering AI and Infrastructure at unparalleled scale, efficiency, reliability and velocity. Our customers include Googlers, Google Cloud customers, and billions of Google users worldwide.

We're the driving force behind Google's groundbreaking innovations, empowering the development of our cutting-edge AI models, delivering unparalleled computing power to global services, and providing the essential platforms that enable developers to build the future. From software to hardware our teams are shaping the future of world-leading hyperscale computing, with key teams working on the development of our TPUs, Vertex AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much more.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $192000 - $279000 (USD) + 20% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Establish a scalable NPI engagement model for Spares and RMA, ensuring early involvement (pre-BCR) to plan for capacity, risk buys, and FRU strategies.
• Orchestrate the Spares cost model post-BCR. Define key drivers, including quality, RMA, and lifecycle expectations, and align them with a comprehensive Spares cost strategy.
• Lead coordination with NPI, GHQR, GMO, and Finance to validate critical assumptions such as swap rates, cycle times, and deployment volumes.
• Manage cost model calculations to handle volatility. Implement a formal quarterly review process to validate assumptions and drive cross-functional gap resolution.
• Drive initiatives for CapEx avoidance and hardware reuse. Produce metrics on total capex and inventory efficiency gained via the reverse supply chain. Advocate the AI2 How culture by fostering ownership and high performance within the FRU Planning and RMA team.

Minimum qualifications:

• Bachelor's degree in a technical field, or equivalent practical experience.
  
• 8 years of supply chain experience in Spares, Reverse Supply Chain, Demand and Supply Planning, Fulfillment, Inventory and Operations management, or a related field.

Preferred qualifications:

• 8 years of experience managing cross-functional or cross-team projects.
• 8 years of experience in program management within supply chain tooling and automation, manufacturing, or hardware operations at an executive level.
• Proven track record of managing complex financial models and driving large-scale CapEx efficiency initiatives.