Technical Program Manager III, Operational Readiness Review, Google Cloud

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.

We apply industry best practice in IT service management to GEN Operations' network service delivery, in areas such as incident management, problem management, service transition. We engineer effective end-to-end processes to enable GEN Operations to deliver the best service to our end users with committed SLO, while at the same time through application of abundance of automation, achieve sublinear growth.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $163000 - $236000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Define and implement the Operational Readiness Review (ORR) framework. Serve as the ultimate gatekeeper ensuring new network technologies meet strict operational criteria before deployment.
• Partner with Network Architecture, Engineering, Product, and Security teams during the early design phases to advocate for operational observability, supportability, and maintainability.
• Ensure the creation of comprehensive engineering documentation, including Standard Operating Procedures (SOPs), troubleshooting runbooks, high/low-level designs (HLD/LLD), and failover validation playbooks.
• Conduct rigorous risk assessments for new deployments, defining clear rollback strategies, blast-radius limitations, and monitoring requirements to protect network availability.
• Define and track metrics quantifying operational readiness success (e.g., Time-to-Ready, Day-2 support ticket volume post-launch, deployment success rates).

Minimum qualifications:

• Bachelor's degree in a technical field, or equivalent practical experience.
• 5 years of experience in program management.
  
• Experience with Operational Readiness Reviews (ORR).
• Experience with enterprise network infrastructure, such as routing or switching protocols (BGP, OSPF), SD-WAN, spine-leaf architectures, wireless networking, or network security.

Preferred qualifications:

• PMP, PMI-ACP, or CSM Certification.
• 5 years of experience managing cross-functional or cross-team projects.
• Experience with New Product Introduction (NPI) or service transitions within a large-scale operations infrastructure.
• Experience with network monitoring, telemetry, and logging frameworks to ensure Day-2 supportability.
• Experience using Agile, Scrum, or Kanban frameworks adapted for infrastructure or hardware life-cycles.