Location
US - WI - Madison; US - CA - Redwood City
Compensation
$64k–$95k USD
Type
full time
Posted
Today
Market range · function + seniority
p25 · target · p75 · n=477
Posted $95k · in the market band
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Help us change lives
At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others.
Position Overview
The Customer Care Business Analyst provides support in ensuring Order Lifecycle, Customer Experience, and Customer Care processes are in alignment with the business needs of the company. The complex nature of the work requires excellent attention to detail, effective written and verbal communication skills, the ability to multi-task and be flexible with tasks and schedules, and the ability to work independently and in a team environment.
The Customer Care Business Analyst must exhibit good judgment, sound analysis and decision making, the ability to remain professional and composed under pressure, effective interpersonal skills, and the ability to effectively represent the Customer Care Team to all levels of the Commercial Operations Organization, IT, and Commercial Lab. The Customer Care Business Analyst must possess an understanding of the drivers of customer satisfaction and a willingness to be an internal champion at Exact Sciences for the company, patients, and health care providers.
Essential Duties
Include, but are not limited to, the following:
Minimum Qualifications
Preferred Qualifications
Salary Range:
$63,600 - $95,400
The annual base salary shown is for this position located in US - WI - Madison on a full-time basis and may differ by hiring location. In addition, this position is bonus eligible.
Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits.
Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, please contact us here.
Not ready to apply? Join our Talent Community to stay updated on the latest news and opportunities at Exact Sciences.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, and any other status protected by applicable local, state, or federal law.
To view the Right to Work, E-Verify Employer, and Pay Transparency notices and Federal, Federal Contractor, and State employment law posters, visit our compliance hub. The documents summarize important details of the law and provide key points that you have a right to know.
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