Are you passionate about driving operational excellence and continuous improvement? Join our Worldwide Amazon Fresh (WWAF) team as a Process Improvement Specialist II, where you'll analyze performance metrics, implement process improvement initiatives, and develop learning strategies across multiple Grocery Fulfillment Centers and Sub Same Day-Grocery stations. You'll partner with senior leadership to drive data-driven solutions that enhance associate performance and operational efficiency.
Key job responsibilities
•Drive site performance through deep analysis of metrics, providing actionable insights and solutions to leadership teams
•Lead and optimize new hire onboarding processes, including trainer program management and training delivery
•Develop and implement learning strategies to improve operational efficiency and associate development
•Partner with senior leadership to drive performance improvements through data-driven decisions
•Monitor and enhance training effectiveness across multiple processes and roles
•Provide coaching and mentorship to site leadership on learning and development best practices
•Develop reporting mechanisms that measure the effectiveness of training, to aid in assurance and process improvement.
•Maintain close relationships with internal and external stakeholders, understanding our highest priority execution pain-points and opportunities, which will translate into learning solutions that improve performance
• Demonstrate excellent people management and learning facilitation skills.
• Work cross functionally across both Grocery Fulfillment Centers and Sub Same Day-Grocery stations.
A day in the life
As a Learning Regional Manager within our Worldwide Grocery Learning team, your typical day will include analysing performance metrics, leading Weekly Business Reviews, and meeting with site leadership to drive grocery-specific improvements. You'll spend time coaching managers and supervisors, auditing new hire orientations, and ensuring ambassador programs run smoothly across multiple locations. Regular collaboration with your NA-based L&D colleagues and manager will keep our initiatives aligned globally. The role will require frequent travel between sites, and you'll often find yourself problem-solving with stakeholders at all levels to enhance learning initiatives and site performance.
About the team
You will be joining a dynamic team that supports Amazon Fresh FCs and SSD-G sites in NA in NA. We're a close-knit group of Learning professionals, each bringing unique insights to our shared mission of developing talent and driving operational excellence in grocery operations.
- Bachelor's degree or equivalent qualification in Math, Engineering, Science or Business
- Experience focused on Adult Learning Theory, including 1) virtual training facilitation and dealing with remote teams, and 2) delivering Soft Skills, Technology Skills and/or Technical or other Systems training
- Experience in
stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience in FCs field Ops settings
- The ability to work in fast-paced ambiguous environments, adapting quickly to changing circumstances, processes and priorities
- Ability to influence leaders at all levels to understand their role in employee development and help build their skills.
- Experience in change management and process improvement activities, designing scalable solutions and implementing quickly
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
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