Senior Program Manager I, User Safety Strategy, Trust and Safety

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

At Google we work hard to earn our users trust every day. Gaining and retaining this trust is critically important to Google’s success. We defend Google's integrity by fighting spam, fraud and abuse, and develop and communicate state-of-the-art product policies. The Trust and Safety team reduces risk and protects the experience of our users and business partners in more than 40 languages and across Google's expanding base of products. We work with a variety of teams from Engineering to Legal, Public Policy and Sales Engineering to set policies and combat fraud and abuse in a scalable way, often with an eye to finding industry-wide solutions. Trust and Safety team members are motivated to find innovative solutions, and use technical know-how, user insights and proactive communication to pursue the highest possible quality and safety standards for users across Google products.

At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

The US base salary range for this full-time position is $189,000-$274,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Orchestrate the transition from manual-heavy review to AI-native ecosystems. Serve as the resident expert on current as-is state processes. Deconstruct legacy workflows and architect a to-be strategy that maximizes efficiency and scale without compromising the integrity of our safety policies.
• Navigate complex, global initiatives by unifying Product, Engineering, and Policy teams. Ensure advanced AI solutions are seamlessly integrated into high-stakes moderation workflows.
• Liaison between policy experts and technical teams. Convert complex policy nuances into scalable requirements for model training, prompt engineering, and expert labeling systems.
• Lead resource modeling and capacity planning across global teams to ensure technical and human expertise are effectively deployed to meet high-priority safety goals.
• Influence safety strategy at the executive level while managing a complex stakeholder environment, ensuring our AI-driven decisions are consistent, defensible, and aligned with our core values.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 8 years of experience in program or project management.
• Experience leveraging automation for process engineering.
• Experience with data analytics.

Preferred qualifications:

• 8 years of experience managing cross-functional or cross-team projects.
• Experience working with business and technical cross function partners across to drive complex cross-team growth and AI long term strategic and transformational initiatives.
• Experience leveraging AI to promote digital transformation.
• Demonstrated ability to think logically and work effectively in fast-paced, ambiguous environments, influencing and communicating cross-functionally and cross-geographically with all levels of management.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Kirkland, WA, USA; Austin, TX, USA.

In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:

• Health, dental, vision, life, disability insurance
• Retirement Benefits: 401(k) with company match
• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
• Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
• Baby Bonding Leave: 18 weeks
• Holidays: 13 paid days per year