Quote-to-Order Systems Manager

About the Role: 

Quote-to-Order Systems Manager at Dragos will serve as a core member of the GTM Business team, owning the Salesforce CPQ platform and driving end-to-end Quote-to-Order (Q2O) process excellence. This role goes beyond standard administration — it requires designing scalable process automation, reducing manual friction across the revenue cycle, and leveraging AI-powered tools to improve speed, accuracy, and efficiency across the quoting and order workflow.

Responsibilities: 

• Develop, maintain, and continuously improve the Dragos Salesforce CPQ instance including product bundles, price rules, discount structures, approval workflows, and quote templates.
• Serve as the internal subject matter expert for Salesforce CPQ and Q2O processes, providing guidance and support to stakeholders across Sales, Finance, and Operations.
• Troubleshoot and resolve any errors or issues that occur with existing Salesforce or CPQ functionality.
• Partner with CPQ stakeholders to gather and document requirements for system enhancements — translating business needs into scalable, automated solutions that reduce manual effort and accelerate deal velocity.
• Design and enforce best practices for the end-to-end Q2O process, including pricing rules, approval workflows, validations, and order generation.
• Evaluate and modernize legacy automation within the Salesforce and CPQ instance, with an eye toward Salesforce Revenue Cloud capabilities.
• Design and implement process automation using Salesforce Flow to eliminate manual steps, reduce errors, and accelerate the quote-to-order cycle.
• Identify and leverage AI/Flow capabilities — including Flow Orchestration, Agentforce, Einstein AI, or integrated platforms — to enhance quoting accuracy, workflow automation, and data quality.
• Perform data hygiene, backup, and regular system updates as needed.

Qualifications: 

• 5+ years of Salesforce administration experience, with demonstrated hands-on ownership of CPQ configuration and Q2O/Quote-to-Cash process design.
• Salesforce Admin and CPQ Specialist certifications required; Salesforce Revenue Cloud certification a plus.
• Strong business analysis skills with experience gathering requirements, writing functional specifications, and translating business needs into scalable system solutions.
• Advanced proficiency with Salesforce Flow required; ability to design complex, multi-step automation flows across the Q2O lifecycle (Process Builder experience a plus.)
• Experience with APEX coding a plus.
• Deep working knowledge of Salesforce CPQ including product bundles, price rules, discount structures, approval workflows, and quote templates.
• Experience with other integrated GTM tools such as Ironclad is desired.
• Familiarity with AI-powered tools for CRM and revenue workflow automation (e.g., Salesforce Agentforce, Einstein AI, or third-party AI platforms) a plus.
• Strong attention to detail, outstanding time management, and a continuous improvement mindset.
• Strong business partnership mindset with the ability to communicate effectively with both technical and non-technical stakeholders and translate requirements into working solutions.

Compensation: 

• Salary:  $145,000

• Competitive Equity Package  

• Comprehensive Benefits Plan 

 

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