Spaceport Experience Specialist

SPACEPORT EXPERIENCE SPECIALIST

The Spaceport Experience Specialist plays a key role in designing and delivering best-in-class employee experiences across SpaceX. This role supports the execution of internal and external programming, site activations, wellness offerings, and community-building efforts that enhance culture, boost morale, and drive engagement at our spaceport locations. You will partner with internal teams to bring large-scale initiatives to life while also owning the day-to-day execution of services, events, and amenities that improve quality of life for SpaceX employees. The ideal candidate is creative, operationally-minded, and has a sharp eye for aesthetics. You’ll be responsible for improving shared spaces, owning internal communications like the monthly Experience newsletter, and helping create environments where employees feel inspired and supported.

RESPONSIBILITIES:

• Support Spaceport Experience operations including onsite events, amenities, wellness activations, and engagement programming
• Lead the creation and distribution of the monthly experience newsletter, managing content, formatting, and stakeholder coordination
• Identify and execute improvements across employee-facing spaces, ensuring they are functional, inviting, and aligned with SpaceX’s design aesthetic
• Support signage updates, space refreshes, and design-forward upgrades in collaboration with Facilities and Development teams
• Monitor the quality and consistency of employee-facing services, resolving issues and upholding operational standards
• Assist with event logistics, vendor coordination, signage, and internal communication workflows
• Train staff on customer service expectations, anticipating needs, and effective problem resolution
• Maintain team documentation including SOPs, onboarding guides, and playbooks
• Track program data, ticketing trends, and supports internal reporting
• Collaborate cross-functionally with Culinary, Safety, Facilities, and other internal partners
• Draft scopes of work, conducts job walkdowns, and supports the RFPO and purchasing process

BASIC QUALIFICATIONS:

• High school diploma or equivalency certificate
• 2+ years of experience within the hospitality or operations industry

PREFERRED SKILLS AND EXPERIENCE:

• Strong creative instincts and a polished eye for aesthetics and space design
• Experience launching new programs or services from the ground up
• Experience managing internal newsletters, campaigns, or communication tools
• Comfortable working cross-functionally in fast-paced, multidisciplinary environments
• Skilled in Microsoft Office, Outlook, and collaborative/project tools
• Strong communication and writing skills
• Familiar with vendor bidding, purchasing processes, and creating scopes of work
• Ability to read floor plans and assist with space planning decisions
• Highly organized with strong time management and the ability to juggle multiple priorities
• Experience developing SOPs, onboarding materials, and internal training docs
• Self-starter comfortable operating with limited direction and adjusting to evolving priorities

ADDITIONAL REQUIREMENTS:

• Ability to lift up to 25 lbs. unassisted
• Ability to stand, walk, and move throughout a large facility for long periods