Senior Manager, Technical Solutions Manager

What You’ll Do:

The Customer Experience (CX) Organization at CoreWeave is dedicated to ensuring every client running AI workloads at scale has a seamless, reliable, and high-performance experience. This team supports the infrastructure that powers the AI revolution—working across data centers, hardware systems, and customer workloads to maintain the integrity of our cloud platform. The CX organization aligns closely with the internal and customer engineering teams, offering valuable insights from the field and having the chance to contribute to the CoreWeave product roadmap and development. 

About the role:

We are on the search for a remarkable Senior Manager of Technical Solutions Management (TSM) who shares our passion and has an understanding of GPU infrastructure and AI Applications to join the team. This critical leadership role will oversee the TSM function, which is responsible for managing technical relationships with strategic customers, defining and delivering on technical requirements, and driving the execution of complex programs from concept to successful completion.

This position reports directly to the Director of Cloud Platform Support, is global in scope, and will work closely with leaders across Solutions Architecture, Support, Sales, and Product Engineering teams.

In this role, you will:

• Lead the TSM function within CoreWeave by building, leading, and focusing on hiring top talent and fostering their growth to ensure they excel as the primary technical advocates for CoreWeave’s most strategic customers
• Collaborate across functions, working closely with leaders in Solutions Architecture, Support, Sales, and Product Engineering to elevate and enhance the CoreWeave customer experience
• Directly engage and collaborate with key customers to understand their AI workloads, pain points, and future requirements to continuously improve our service offerings
• Define and monitor key performance indicators (KPIs) to evaluate program success and effectiveness through leveraging multiple insights. You will identify and eliminate inefficiencies, accelerate operational speed, and deliver exceptional results that reinforce CoreWeave’s position as a market leader.

Who You Are: 

• B.S. in Computer Science or a related technical discipline, or equivalent experience with an advanced degree in a related field
• 15+ years of experience in software engineering, systems engineering, hardware engineering, solutions architecture, customer support, technical program management, product management, or delivery management 
• 7+ years in a leadership role within a high-growth environment
• Deep understanding of the cloud infrastructure landscape, including fundamentals of Kubernetes, GPU compute, AI/ML, and high-performance computing
• Proven track record of successfully organizing and coordinating the efforts of multiple teams to deliver long-running, complex projects with visibility to senior stakeholders
• Expert leadership skills with the ability to influence and engage stakeholders at all levels. Excellent verbal and written communication skills, with a strong capacity to clearly present complex technical information
• Demonstrated experience within a fast-paced, dynamic organization experiencing hypergrowth. 
• Travel up to 30% annually 

Wondering if you’re a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match. Here are a few qualities we’ve found compatible with our team. If some of this describes you, we’d love to talk. 

• You love to help solve challenging technical problems
• You’re curious about the latest and greatest technologies in the AI space
• You’re an expert in managing conflict and achieving mutually beneficial technical outcomes

The base salary range for this role is $207,000 to $275,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).