Equal parts advisor and operating partner, Amazon’s team of Business Coaches assist and guide our Delivery Service Partner (
DSP) business owners as they build and grow successful last mile package delivery businesses.
The Senior Business Coach (BC) helps Amazon improve the flexibility and quality of its delivery network in the Americas—to help fuel a $4B investment in rural communities bringing even faster delivery to our millions of customers in less densely populated areas. This role’s primary focus is supporting
DSP operations across the broader Americas delivery network, with particular emphasis on rural market
expansion and mature-state optimization. Specifically, BCs support DSPs in making business decisions that enable them to build healthy, sustainable businesses. As trusted advisors, Business Coaches work alongside DSPs, supporting business planning and strategy and helping owners address business and operational challenges.
What You’ll Do
As Senior Business Coach (BC), you will manage a portfolio of Delivery Service Partner (
DSP) owners within the Amazon delivery network. With the evolution of delivery modes and rural
expansion planned for 2026, and continued strategic
expansion into 2027, this role is integral to our program's evolution. Sr. BCs provide strategic guidance to
DSP owners throughout their business life-cycle of their relationship with Amazon—from pre-
launch preparation through mature-state optimization. You will facilitate solution-oriented approaches to remove business obstacles and drive continuous improvement in financial performance, operational efficiency, and safety standards across the network. The position requires extensive collaboration with
cross-functional stakeholders, including operations managers, program directors, compliance officers, legal counsel, and finance teams. The ideal candidate will demonstrate strong analytical capabilities, strategic problem-solving skills, and the ability to implement data-driven recommendations that create meaningful change both internally and externally.
Key Activities & Accountabilities of a Senior BC:
Operational Excellence & Financial Advisory
• Lead
DSP owners through critical business phases including
launch, operational scaling, and seasonal demand optimization
• Provide comprehensive consultation on financial management and operational optimization
• Support development of scalable business processes to ensure consistent performance metrics
• Navigate program evolution by helping owners implement and adapt to strategic changes within traditional
DSP operations, including new service types and offerings such as rural delivery
expansion and delivery capabilities
• Conduct data-driven business reviews, delivering performance insights and competitive
benchmarking analysis
Business Development & Program Management
• Evaluate and interview potential candidates for the
DSP program, ensuring alignment with program standards and objectives
• Guide strategic planning and execution of network capacity management
Stakeholder Engagement & Program Enhancement
• Foster strong
DSP community engagement through coordination of local events and regional initiatives
• Build and maintain productive relationships with regional stakeholders
• Identify operational inefficiencies and champion process improvements across the network
• Design and implement solutions to enhance overall program effectiveness and
DSP owner experience
The successful candidate will serve as a trusted advisor and primary account manager, combining strategic insight with practical business acumen to drive sustainable growth and operational excellence across the
DSP network.
Key job responsibilities
Strategic Leadership & Decision Making
• Drive both strategic initiatives and tactical execution to achieve business objectives
• Leverage industry expertise to establish priorities, optimize
account management strategies, and develop sustainable long-term solutions
• Navigate ambiguous business environments to formulate clear strategic direction and influence
cross-functional priorities
• Demonstrate sound judgment in solution design, balancing complexity with efficiency
Stakeholder Management & Communication
• Lead resolution of complex business challenges through detailed analysis and effective escalation management
• Foster collaborative relationships across multiple business units and organizational levels
• Develop and maintain strong
partnerships with key stakeholders through exceptional relationship management
• Deliver compelling verbal and written communications, including executive-level presentations and strategic recommendations
Location & Travel Requirements
• Position is headquartered at our Chicago Hub
• Work arrangement includes structured mix of office presence, field travel, and remote work days. One week per month is dedicated to in-office collaboration at respective/team’s Hub. Significant field engagement is required: minimum 3 days per week of travel for 3 weeks monthly to support portfolio of delivery service partners
• Must be comfortable with regular travel and maintaining a flexible schedule
The ideal candidate will demonstrate exceptional problem-solving capabilities, strong business acumen, and the ability to influence outcomes in a dynamic, fast-paced environment.
- 5+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience
- Bachelor's degree
- MBA
- - 9+ years of relevant work experience in account or relationship management, small business logistics, or retail/vendor/supplier management
- - International Coach Federation Credentialed (ACC/PCC/MCC)
- - Last Mile, Operations, and/or small
parcel packaging experience
- - Experience working with or owning a small business
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, IL, Chicago - 122,400.00 - 165,600.00 USD annually