Head of Recruiting Operations

The Team You will lead the evolution of our global recruiting operations function. In this role, you will partner closely with Talent Acquisition, People, Finance, and cross-functional stakeholders to improve hiring efficiency, elevate decision-making, and enhance the experience for candidates, interviewers, and hiring managers.

Role: This is an opportunity to scale a high-impact recruiting engine at a critical phase of growth. You will design and operationalize the programs, processes, and enablement strategies that power consistent, high-quality hiring outcomes across the business. If you view recruiting as a system of interconnected workflows and are excited about improving how teams hire through data, insights, and operational rigor, this role is for you.

Recruiting Operations & Process Excellence

• Design and continuously improve scalable, global recruiting processes that enable high-quality hiring at speed
• Design and implement a recruiting coordination process that's scalable and efficient 
• Identify friction points across the hiring lifecycle and drive process improvements that increase efficiency and consistency
• Establish clear operating rhythms, SLAs, and performance standards across recruiting teams
• Lead change management efforts to roll out new processes and ensure adoption across regions and functions

Enablement & Hiring Excellence

• Build and deliver onboarding and enablement programs for recruiters and hiring managers to improve hiring effectiveness
• Develop frameworks for structured interviewing, evaluation quality, and consistent decision-making
• Create playbooks, training, and best practices that elevate hiring manager capability and interviewer performance
• Partner with TA leadership to reinforce high standards for candidate experience and hiring outcomes

Data, Insights & Performance

• Define and track key recruiting metrics (e.g., time-to-fill, pipeline health, conversion rates, interviewer effectiveness)
• Translate data into actionable insights that improve team performance and inform decision-making
• Partner with Finance and TA leadership on hiring forecasts, capacity planning, and performance analysis
• Build reporting frameworks that bring visibility and accountability to hiring outcomes

Cross-Functional Partnership

• Partner closely with Talent Acquisition, People, Finance, and business leaders to align on hiring priorities and execution
• Collaborate with systems and IT partners to ensure tools effectively support recruiting workflows (without owning the systems directly)
• Act as a connective layer between strategy and execution, ensuring hiring goals translate into operational outcomes

Leadership & Organizational Impact

• Build, lead, and develop a high-performing Recruiting Operations team
• Drive consistency and operational excellence across global recruiting teams
• Serve as a strategic partner to TA leadership on performance, process improvements, and scaling the function
• Create a culture of continuous improvement, accountability, and data-driven decision-making

Requirements

• 8+ years of experience in Recruiting Operations, Talent Operations, or related roles.
• Proven track record of improving recruiting processes and driving operational excellence at scale.
• Strong experience with recruiting metrics, analytics, and performance management.
• Experience building enablement programs and improving hiring manager and interviewer effectiveness.
• Excellent stakeholder management and cross-functional collaboration skills.
• Strong program management and change management capabilities.
• A practical, data-driven mindset with a focus on execution and outcomes.

The Okta Experience Benefits: Your Well-Being, Okta for Good: Social Impact, Employee Experience: Talent, Connection + Community. We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

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