Residential Journeyman Electrician
Are you ready to illuminate your career with a company that's leading the charge in electrical services?
Welcome to Sila – where innovation, expertise, and commitment converge to create extraordinary opportunities for our team members.
At Sila, we're not just in the business of electrical solutions – we're in the business of powering progress, enhancing safety, and exceeding expectations every step of the way. With a legacy of excellence and a passion for innovation, we've established ourselves as industry leaders known for reliability, integrity, and superior service.
As a Journeyman Electrician at Sila, you'll be at the heart of our mission to deliver top-tier electrical services that make a real difference in the lives of our customers. From installations and repairs to troubleshooting and beyond, you'll have the chance to showcase your skills, hone your craft, and make a lasting impact with every project you undertake.
But that's just the beginning – because at Sila, we're committed to your success and well-being like no other. With competitive compensation, comprehensive benefits, ongoing training, and advancement opportunities, we'll empower you to reach new heights in your career and achieve your fullest potential.
So, if you're ready to join a team where your talents are valued, your contributions are celebrated, and your future is bright, then Sila is the place for you!
Come grow with us!
In exchange for your skillset and commitment, we offer:
- Company vehicle, gas card, cell phone, and tablet
- 401(k) with Company Match
- High-quality, Affordable Medical, Dental, and Vision Insurance
- Health Savings Account with company contributions
- Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance
- Paid Holidays
- Paid Time Off (PTO)
- Parental Leave
- Tuition reimbursement
- Special deals/Discounts on a variety of services and entertainment
- Tool account
- Safety shoe reimbursement
- Family & friends discounts on services
- Yearly Performance Reviews
Responsibilities:
Follow the Nexstar whole home electrical inspection process
Troubleshoot, diagnose, install and repair electrical components in a residential environment
Provide excellent customer service
Maintain proper stock, parts, tools, and safety equipment in the vehicle
Travel to job sites in your service area, and work with dispatchers to ensure the schedule is maintained and delays are properly communicated to the customer
Obtain customer authorization/signature for payment (or financing) at the completion of the job
Meeting predetermined targets and sales goals
Assist customers in evaluating repair vs. replace options
Assist in generating and scheduling replacement consultations (as indicated)
Meet or exceed performance minimum standards
Sila Journeyman Electrician Success Metrics:
Customer Satisfaction (this always comes first!): Maintain a high customer satisfaction rate through post-service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly.
First-Time Completion: Achieve the first-time completion rate defined by your manager by accurately diagnosing electrical issues, arriving fully prepared with necessary tools and materials, and effectively completing repairs during the initial service call.
Response Time: Respond to service requests within Sila's defined time frame. Timely response ensures customer satisfaction and loyalty.
Service Revenue Generation: Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success. Identify opportunities for upselling and cross-selling additional services or products to customers during service calls to ensure we are meeting all of the customer’s needs.
Service Agreement Enrollment: Successfully enroll customers in Sila's service agreements when applicable, promoting long-term customer relationships and recurring revenue.
Installation Quality: Maintain a consistently high level of installation quality, as evaluated through post-installation inspections and customer feedback. Achieve first-time installation success rate as defined by your manager, ensuring minimal revisits or callbacks due to installation-related issues.
Technical Proficiency: Continuously update and enhance technical skills through training, certifications, and staying updated on industry best practices.
Efficiency and Productivity: Complete service calls within the established timeframes, meeting or exceeding the company's productivity standards.
Documentation Accuracy: Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform, with a high data accuracy rate
Safety Adherence: Maintain a perfect safety record by following all safety protocols and guidelines. Ensure zero safety incidents or accidents within the performance period.
Mentoring and Guidance: Provide effective mentoring and guidance to less experienced technicians, fostering their skill development and contributing to their success.
Professionalism and Communication: Uphold professionalism in all interactions with customers and team members.
Attendance and Punctuality: Maintain a consistent record of punctuality and attendance, arriving at scheduled service calls on time and adhering to the assigned work schedule.
Continual Improvement: Actively participate in performance reviews and self-assessments, identifying areas for improvement and setting personal development goals to enhance overall job performance.
Team Collaboration: Work collaboratively with other team members, promoting a positive and supportive work environment that values teamwork and knowledge sharing.
Additional KPI's as assigned by your manager.
Your dedication to these KPIs will ensure the delivery of exceptional electrical services and help build lasting customer relationships.
Join our team and become an integral part of Sila's commitment to exceptional Electrical services, customer satisfaction, and technical excellence. Apply now to embark on a rewarding career journey with us!