Collections Analyst

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Job Category

Finance

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role:
Are you ready to elevate your career? Join our team as a Credit and Collections Specialist and play a vital role in our financial operations. You'll ensure our customers stay on track while contributing to the success of our business. This is your opportunity to grow, make an impact, and be part of a dynamic team.
 

Key Responsibilities:
- Customer Engagement: Initiate proactive collection calls to customers, using sound business judgment to assess account solvency and payment willingness.
- Payment Support: Assist customers in staying current on payments by providing necessary documentation and support.
- Billing Resolution: Collaborate with the Sales Operations team to resolve billing disputes and ensure customer satisfaction.
- Account Management: Identify and escalate problematic accounts to Credit and Sales management for timely resolution.
- Financial Distress Support: Partner with credit analysts to manage financially distressed accounts, negotiate payment plans, and recommend suspensions when needed.
- Process Improvement: Contribute to process improvement projects to enhance operational efficiency.
- Reporting and Compliance: Provide detailed portfolio reports to credit management and ensure adherence to company policies.
- Team Training: Share your expertise by training and mentoring team members as needed.
 

Qualifications:
- Minimum of 1+ years of experience in customer service or collections.
- Strong communication and negotiation skills.
- Ability to collaborate effectively with cross-functional teams.
- Detail-oriented with excellent organizational skills.
- Proficiency in [insert relevant tools/software, if applicable].
 

Why Join Us?
- Be part of a team that values your skills and contributions.

- Opportunities for professional growth and development.
- A supportive and collaborative work environment.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.