Senior Technical Trainer II

About the role:

Do you want to join a dynamic, creative team? Samsara’s Customer & Partner Education team is looking for a trainer to help us scale our reach and customer support globally. As a Sr. Training Specialist, you’ll help customers derive immediate value from our connected operations platform, ensuring success throughout their journey. Across one:many trainings, on-site events, and strategic engagements, you’ll train customers how to make the best use of our platform, develop programs to support their organization’s operational goals, and succeed in their roles - no matter how large their organization is or which industry they work in.

This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.  

This position requires travel up to 15% of the time and proximity to an international airport. Relocation assistance will not be provided for this role.

You should apply if:

• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role, you will: 

• Consult with customers to understand and tailor training content to meet their needs and organizational goals
• Produce new and leverage existing training materials as needed and in accordance with team standards and brand guidelines
• Deliver high quality and engaging live and recorded training sessions to new and existing customers at small, private engagements and large, in-person events
• Demonstrate expertise on across the Samsara platform and show facility in answering a range questions from customers during their training
• Collaborate closely with the rest of the Education team as well as other stakeholders to shape content for live training and share customer feedback from live customer events
• Champion, role model, and embed Samsara’s values and operating principles as we scale globally and across new offices

Minimum requirements for the role:

• Excellent communication skills, and especially strong presentation and facilitation skills. You have the ability to communicate sophisticated business software processes effectively and in a way that connects with customer priorities both in your verbal delivery and in the materials you produce.
• Excellent interpersonal skills - You’re dynamic and enthusiastic, and connect well with others whatever their level within an organization
• Experience delivering training (and making it dynamic) at both virtual and live customer events
• Ability to manage your own work and to teach yourself new products independently. You’re also analytical and can assess what is essential to know and what’s not.
• Ability to prioritize and effectively handle multiple projects and tasks concurrently. You’re organized, methodical, and detail-oriented.
• An eye for detail and polish
• Ability to work without supervision and as part of a team
• 5-7 years experience teaching or delivering training
• Ability to travel 15% of the time

An ideal candidate also has:

• Experience supporting Enterprise customers across multiple regions/markets