Manager, Community - Marvel Strike Force

Scopely is looking for a Manager, Community to join our Marvel Strike Force team in Canada on a remote basis.

At Scopely, we care deeply about what we do and want to inspire play every day - whether in our work environments alongside our talented colleagues or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.

Marvel Strike Force is Scopely's squad-based Hero Collector RPG, housing heroes and villains across the Marvel Universe.

What You Will Do

As the Manager, Community you will lead the day-to-day community function for MARVEL Strike Force. This role is responsible for translating business priorities into clear, effective player-facing communication and community operations. You will own the execution of the community strategy across channels, manage communication planning for launches and live-service beats, and ensure player sentiment and community context are reflected in how we engage our audience. 

You will serve as a key operational lead for the community function, helping the team prioritize effectively, maintain player trust, and deliver clear, consistent communication that reflects the player experience.

Community Strategy & Execution 

• Execute and evolve the community strategy across key platforms, tone, engagement models, and player feedback loops 
• Manage day-to-day community operations and communication cadence 
• Ensure messaging is clear, consistent, and aligned with player sentiment and business priorities 
• Support continuous improvement of communication systems, workflows, and team processes 

Team Leadership & Operating Cadence 

• Lead the day-to-day work of community managers and/or community specialists 
• Set weekly and monthly priorities, operating rhythms, and execution standards 
• Foster a high-quality, player-first approach to community engagement 
• Support team development through feedback, coaching, and performance management 

Cross-Functional Collaboration 

• Partner closely with Strategic & Product Marketing, Product, Live Ops, CRM, and Player Experience teams 
• Ensure community insights inform messaging, launch planning, and player-facing communications 
• Help align player communication with in-game experience, known issues, and major product beats 

Voice of the Player & Feedback Loop 

• Monitor player sentiment and discussion trends across community surfaces 
• Synthesize feedback into actionable insights for internal stakeholders 
• Help maintain clear feedback loops between the community and cross-functional teams 
• Ensure player concerns, updates, and decisions are communicated back with clarity and transparency 

Live-Service Communication 

• Lead communication planning for launches, updates, incidents, and major game moments
• Support escalation planning and messaging during sensitive or high-impact player-facing situations
• Help shape and maintain the game’s community narrative across channels
• Oversee execution of the editorial and community content pipeline 

Community Content & Creator Support 

• Partner with Marketing and creator partners on community-facing content initiatives 
• Support programs that strengthen engagement, authenticity, and player advocacy 
• Help coordinate community content calendars and player-facing moments across teams 

Measurement, Reporting & Optimization 

• Track community KPIs including engagement, sentiment, responsiveness, and player trust indicators 
• Provide regular reporting and insight summaries to stakeholders 
• Use surveys, qualitative and quantitative feedback, and social monitoring to identify trends and opportunities 
• Refine communication plans and community programs based on performance and learnings 

What We're Looking For

• 5+ years of experience in community, social, or player engagement
• Experience managing community programs for live-service games
• Strong judgment in player communication, prioritization, and escalation handling
• Experience collaborating cross-functionally with Marketing, Product, Live Ops, CRM, and/or Player Experience
• Strong written and editorial instincts with the ability to adapt tone to different player situations
• Experience translating player sentiment into actionable recommendations
• Data-informed mindset with experience using engagement and feedback signals to improve outcomes
• Strong organizational skills and ability to manage multiple priorities in a fast-paced live environment 

Bonus Points

• Experience with large midcore, live-operated F2P mobile games
• Strong collaborative approach with Marketing, Product, and Player Experience partners
• Experience supporting creator programs and community-led content initiatives

Please ensure that the résumé/CV you attach is written in English.