Sr Patient Support Services Analyst - Sample Operation Management

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

Join a high‑impact team at the center of Sample and Patient Support Services, where data, operations, and collaboration come together to support field success and patient access. The Support Analyst plays a critical role in keeping programs running smoothly by translating complex inventory and operational data into clear insights, reliable reporting, and coordinated execution. As a trusted partner to field teams, vendors, and internal stakeholders, this role helps ensure samples and patient support resources are accurate, available, and optimized—while also contributing to process improvements that drive efficiency and scale. This is an ideal opportunity for a detail‑oriented, analytically curious professional who enjoys solving problems, supporting others, and making a visible impact across the organization.

Where you come in:

• You will provide operational and analytical support for Sample and Patient Support Services (PSS) programs, acting as a point of contact for Field Sales, vendors, and internal partners.
• You will monitor and maintain sample inventory data, including daily tracking, stock status updates, and support for order generation and inventory reconciliation.
• You will support vendor operations by assisting with communications, reviewing reports, tracking issues, and following up on action items to ensure accurate sample fulfillment.
• You will prepare and distribute recurring and ad hoc sample analytics, including utilization, activation, shipments by channel, returns, and inventory metrics.
• You will assist in the development and maintenance of dashboards, reports, and leadership materials by compiling data, validating accuracy, and preparing presentation content.
• You will coordinate and support field communications and content for meetings, huddles, newsletters, and leadership updates.
• You will support Sample & PSS champion activities by assisting with scheduling, capturing meeting notes, preparing recaps, and organizing field feedback.
• You will participate in process improvement initiatives by documenting workflows, identifying trends, and supporting cross‑functional sample projects.

What makes you successful:

• Detail‑oriented and data‑driven, with strong attention to accuracy when managing inventory data, reports, dashboards, and recurring metrics.
• Analytically curious, with the ability to identify trends, validate data, and ask thoughtful questions to support operational decision‑making.
• Highly organized, capable of managing multiple recurring and ad hoc requests while meeting deadlines in a fast‑paced environment.
• Clear and professional communicator, skilled in supporting field teams, vendors, and internal stakeholders through written updates, reports, and meeting materials.
• Technically proficient, with experience using Excel, reporting tools, dashboards, and presentation software to compile, analyze, and share insights.
• Collaborative and service‑oriented, working effectively across cross‑functional teams to support shared goals and evolving business needs.
• Process‑minded, able to follow documented workflows, identify improvement opportunities, and contribute to greater operational efficiency.
• Relevant foundational experience (typically 1–3 years) in operations support, analytics, reporting, supply chain, patient services, or a related analytical or coordination role.
• Optional, include “nice to have” items such as advanced degrees, certifications, specific industry experience, knowledge of additional systems, etc.

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

• 5-15%

Experience and Education Requirements:

• Typically requires a Bachelor’s degree and a minimum of 5 – 8 years of related experience.

Remote Workplace: Your location will be a home office; you are not required to live within commuting distance of your assigned Dexcom site (typically 75 miles/120km). If you reside within commuting distance of a Dexcom site (typically 75 miles/120km) a hybrid working environment may be available. Ask about our Flex workplace option.

Please note: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Dexcom’s AAP may be viewed upon request by contacting Talent Acquisition at talentacquisition@dexcom.com. 

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dexcom Talent Acquisition at talentacquisition@dexcom.com. 

Meritain, an Aetna Company, creates and publishes the Machine-Readable Files on behalf of Dexcom. To link to the Machine-Readable Files, please click on the URL provided:  https://health1.meritain.com/app/public/#/one/insurerCode=MERITAIN_I&brandCode=MERITAINOVER/machine-readable-transparency-in-coverage?reportingEntityType=TPA_19874&lock=true

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.
 

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