Senior Office Administrator

The Team: 

The Office Management & Workplace Events (OM&WE) team is responsible for creating safe, inspiring, and efficient work environments for Upstarters, while supporting the company’s digital-first strategy through thoughtful in-office experiences and events.

As the Senior Office Administrator at Upstart, you will own the day-to-day operations of our  Easton office,  ensuring it runs smoothly, feels welcoming, and reflects Upstart’s values. You’ll partner closely with the Columbus OM&WE team, IT, Facilities, and vendors to deliver an exceptional in-office experience for employees and visitors alike. 

How you’ll make an impact

• Serve as the primary point of contact for the Easton office, creating a professional, welcoming environment for employees and visitors.
• Oversee daily operations including front desk coverage, employee support, facilities coordination, vendor management, and issue resolution to ensure a safe, efficient, and well-maintained workplace.
• Support a high-volume office environment by effectively prioritizing competing requests and maintaining strong operational consistency throughout the day.
• Manage pantry, catering, and supply programs, ensuring consistent quality and anticipating employee needs.
• Plan and execute onsite logistics for meetings, events, and team gatherings, coordinating setup, teardown, and A/V readiness.
• Respond to office support requests with urgency and accuracy, escalating complex or sensitive issues when needed.
• Maintain office processes and documentation, identifying opportunities to improve efficiency and day-to-day operations over time.
• Partner with the broader Upstart Columbus Office Management  team to maintain consistency in service levels and employee experience across offices.

Minimum Qualifications 

• 3+ years of experience in office management, workplace operations, administration, hospitality, events, or a related field
• Proven ability to prioritize and execute in a fast-paced, high-volume environment
• Proven ability to stay organized, prioritize workload, and execute tasks with great attention to detail.
• Confident, positive demeanor and ability to communicate professionally across all levels of the organization.
• Experienced knowledge of Google Suite.

Preferred Qualifications

• Experience working in tech or high-growth environments.
• Familiarity with high-traffic office environments, facilities coordination, or vendor management.
• Ability to identify and implement process improvements in office operations.
• Strong interpersonal and problem-solving skills with a focus on service and efficiency.

Position location This role is available in the following locations: Easton, Ohio

In-Office requirements.  You will be required to work from the Easton office 5 days per week.