Staff Technical Program Manager, Guest & Host Tech

The Community You Will Join:

Guest and Host Tech is responsible for the end-to-end guest and hosting experience. We’re responsible for a range of product surface areas including the homepage, search, booking, planning, and pre-trip/on-trip/post-trip experience for guests, as well as all the tools and surfaces that Hosts interact with. We’re also working on everything from launching new product verticals from the ground up to perfecting the existing Guest and Host journey, as well as supporting existing verticals around individual Homes, Experiences, multiple Homes, and Hotels on the platform.

The Difference You Will Make:

TPMs at Airbnb work on a variety of complex projects/ programs that touch multiple product surfaces, services, functions and teams, and hence are required to keep the big picture in focus while being able to dive into the details, working through unique challenges. It is a highly leveraged role that aims to improve the quality and velocity of work across cross-functional teams by acting as a “force multiplier”. This includes managing project schedules, identifying risks, discussing the technical trade-offs with engineers, and maintaining clear communications across multiple stakeholder groups across the organization. They make work repeatable by creating and improving processes where applicable. In short, they get things done by bringing clarity out of chaos, diving into the details, and communicating clearly and in a timely manner. They're good at building relationships, motivating others with vision, and persuading with data.

A Typical Day: 

• Develop program scope and objectives, collaborate with all relevant stakeholders, ensure technical feasibility and drive projects end-to-end
• Aligning on staffing, priorities and technical dependencies within Guest & Host Tech and cross-functional teams like Payments, Trust Eng, Design and Product.
• Manage Technical Design diligence process for large programs aligning design backlog w/ project plan, scheduling reviews and pre-reviews, engaging the right stakeholders across teams, and managing meeting quality and efficiency.
• Manage effective communications to leadership and across teams on key decisions, status, and risks to ensure accountability and timeline management.
• Understand best practices, drive for process improvements, and find new ways of operating, with a focus on simplification and productivity.
• Provide visibility into key performance indicators so leaders are aware of risks and opportunities.
• In this role, you will be expected to work independently with stakeholders and cross-functional leadership with little supervision from management.

Your Expertise:

• 10+ years of experience in the software development industry, with at least 7 years as a TPM or relevant experience .
• Experience scaling yourself to effectively run complex, highly cross-functional projects where communication and influence with multiple teams and stakeholders inside and outside of engineering is imperative.
• Experience managing software projects with a high degree of scrutiny from C-suite execs. 
• Proven technical domain expert for your projects.  Able to effectively represent engineering decisions/solutions to other teams. 
• Proven thought partner to Engineering Management or Eng Leads for your domain.
• Machine Learning, Data Science experience including creating unique data sets, managing evolving, real-time pipeline architecture.
• Demonstrated ability to work through ambiguity to detailed solutions. You can take a vague problem, crisply frame the challenge, identify a path forward, and drive an initiative over the finish-line.
• Self-motivated, proactive and ability to work independently with minimal oversight.
• Detail-oriented and able to understand the bigger picture by using your technical expertise and problem solving abilities to prioritize and manage blocking issues.
• Ability to ramp up quickly and learn new technologies with minimal lag time.
• Exhibit knowledge of Asana, Jira, Airtable or other equivalent task management tooling.
• Experience leveraging AI to automate processes and scale yourself to cover a larger project domain

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.