Position Summary...
The Manager,
Site Reliability Operations leads the monitoring, incident management, and performance optimization of critical applications and infrastructure. This role ensures compliance with service level objectives by overseeing alerting systems, triaging incidents, and driving root cause analyses to enhance operational stability. Collaborating with
cross-functional teams and stakeholders, the manager implements best practices in automation, change management, and continuous improvement. This position fosters a culture of accountability and resilience while supporting strategic initiatives that advance system
reliability and business outcomes across varied technology environments.
The
Site Reliability Operations team at Walmart ensures the stability and performance of critical systems supporting retail operations. This team collaborates across functions to monitor application health, manage incidents, and implement automation for operational efficiency. Members apply expertise in incident management, DevOps, and stakeholder engagement to maintain service
reliability and drive continuous improvement. Focused on proactive monitoring and rapid response, the team supports Walmart’s commitment to delivering seamless experiences for customers and associates while aligning with strategic business objectives through effective operational performance management.
What you'll do...
- Monitor and analyze system performance metrics, including availability, latency, and error rates, to ensure compliance with defined service level objectives.
- Lead incident management processes by coordinating timely responses, conducting root cause analyses, and implementing corrective actions to prevent recurrence.
- Oversee application and infrastructure health checks across multiple operating systems and environments, recommending improvements to alerting logic and instrumentation.
- Collaborate with cross-functional teams and stakeholders to drive continuous operational performance enhancements and resolve technical challenges.
- Manage change requests and workflow applications to support system stability and scalability.
- Mentor and develop team members, fostering a culture of accountability and continuous learning.
What you'll bring: - Proven expertise in incident management, including incident response, reporting, and process improvement to meet SLA requirements.
- Strong knowledge of monitoring and alerting tools, with ability to analyze key performance indicators such as availability, MTBF, MTTR, and error rates.
- Experience in root cause analysis and troubleshooting to identify and resolve performance and availability issues independently.
- Familiarity with DevOps practices, application monitoring, and automation integration to enhance operational performance.
- Effective stakeholder engagement and management skills to collaborate across cross-functional teams and drive strategic initiatives.
- Ability to evaluate change requests and implement corrective, adaptive, and perfective maintenance activities.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see
https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see
One.Walmart.
The annual salary range for this position is $80,000.00 - $155,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and5 years’ experience in
site reliability operations, site and system administration, infrastructure management, or related area.Option 2: 7 years’ experience in
site reliability operations, site and system administration, infrastructure management, or related area.2 years' supervisory experience.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Experience in
site reliability operations, site and system administration, infrastructure management, or related area, Master's degree in
site reliability operations, site and system administration, infrastructure management, or related area and 3 years’ experience in
site reliability operations, site and system administration, infrastructure management, or related area., SRE certification (for example, IBM Cloud
Site Reliability Engineer)., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Primary Location...
406 S WALTON BLVD, BENTONVILLE, AR 72712-5705, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.