Program Manager III, Selling Partner Experience Governance (SPXG)
at Amazon
Location
Seattle, Washington, USA
Type
full time
Posted
1 weeks ago
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Job description
We are seeking an innovative, entrepreneurial Program Manager to lead design and implementation of international expansion infrastructure for Selling Partner Experience. In this role, you will partner with internal teams to deliver and interpret metrics that improve the Global experience of our 2M Selling partners worldwide. You'll lead the worldwide roll out to enable seamless international expansion for Sellers across Amazon's worldwide stores. Collective work across the program addresses key Seller pain points, transforming a historically fragmented, complex process into a cohesive global selling experience for Sellers while delivering broader selection and better value for customers.
Your expertise in program management and data analysis will be crucial as you work across teams to define and measure global success for all Amazon-built Seller experiences. This position requires someone who can think strategically, execute with precision, and build strong partnerships across the organization to drive improvements that make a real difference for our global Selling partners.
The successful candidate will be a motivated self-starter that can work in a fast-paced, data-driven environment; have great bias for action; be deeply customer-centric; along with the ability to have a little bit of fun.
Key job responsibilities
• Partner with our cross-functional stakeholders to deliver across multiple workstreams
• Define, measure, and interpret metrics that evaluate Selling partner experiences across these workstreams
• Partner with internal teams to identify and implement program strategies to address opportunities for improvement in Seller applications.
• Contribute to cross-org XBR (WBR, MBR, QBR) reporting to showcase progress, risks and opportunities.
• Build and maintain strong relationships with partner teams through effective communication strategies, ensuring alignment on goals and driving consensus on implementation priorities.
A day in the life
Your day begins with reviewing key metrics dashboards to understand the current state of Seller experiences across various applications. You'll analyze trends and identify potential areas for improvement. Throughout the day, you'll meet with partner teams who own different Seller applications to discuss findings, and progress towards launch goals. You might spend time evaluating Seller applications directly, gathering insights that data alone doesn't reveal, and documenting recommendations for enhancing the experience.
About the team
The Selling Partner Experience Global by Design Team works with partner teams to execute on global expansion opportunities for all Amazon-built experiences for our 2 million Selling partners worldwide. We interpret qualitative and quantitative data to identify areas of opportunity and collaborate with partner teams to implement changes that improve the Seller experience. Our team plays a critical role in ensuring Amazon remains the platform of choice for Sellers by continuously enhancing their ability to succeed. - 5+ years of program or project management experience
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience using data and metrics to determine and drive improvements - 5+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Experience using SQL to pull data and metrics to deliver reports
- Demonstrated experience leveraging generative AI tools to enhance workflow efficiency and productivity, with the ability to craft effective prompts and critically evaluate AI-generated outputs in a professional setting
- Experience identifying opportunities to integrate AI solutions into products and services to drive business value
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually
Your expertise in program management and data analysis will be crucial as you work across teams to define and measure global success for all Amazon-built Seller experiences. This position requires someone who can think strategically, execute with precision, and build strong partnerships across the organization to drive improvements that make a real difference for our global Selling partners.
The successful candidate will be a motivated self-starter that can work in a fast-paced, data-driven environment; have great bias for action; be deeply customer-centric; along with the ability to have a little bit of fun.
Key job responsibilities
• Partner with our cross-functional stakeholders to deliver across multiple workstreams
• Define, measure, and interpret metrics that evaluate Selling partner experiences across these workstreams
• Partner with internal teams to identify and implement program strategies to address opportunities for improvement in Seller applications.
• Contribute to cross-org XBR (WBR, MBR, QBR) reporting to showcase progress, risks and opportunities.
• Build and maintain strong relationships with partner teams through effective communication strategies, ensuring alignment on goals and driving consensus on implementation priorities.
A day in the life
Your day begins with reviewing key metrics dashboards to understand the current state of Seller experiences across various applications. You'll analyze trends and identify potential areas for improvement. Throughout the day, you'll meet with partner teams who own different Seller applications to discuss findings, and progress towards launch goals. You might spend time evaluating Seller applications directly, gathering insights that data alone doesn't reveal, and documenting recommendations for enhancing the experience.
About the team
The Selling Partner Experience Global by Design Team works with partner teams to execute on global expansion opportunities for all Amazon-built experiences for our 2 million Selling partners worldwide. We interpret qualitative and quantitative data to identify areas of opportunity and collaborate with partner teams to implement changes that improve the Seller experience. Our team plays a critical role in ensuring Amazon remains the platform of choice for Sellers by continuously enhancing their ability to succeed. - 5+ years of program or project management experience
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience using data and metrics to determine and drive improvements - 5+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Experience using SQL to pull data and metrics to deliver reports
- Demonstrated experience leveraging generative AI tools to enhance workflow efficiency and productivity, with the ability to craft effective prompts and critically evaluate AI-generated outputs in a professional setting
- Experience identifying opportunities to integrate AI solutions into products and services to drive business value
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually