Manager, Member Experience Strategy

Hi, we're Oscar. We're hiring a Manager, Member Experience Strategy to join our Member Experience Strategy team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role:

You will be responsible for working cross-functionally with Oscar stakeholders to identify and action on opportunities to improve the member experience. You will apply strategic thinking and data-driven analysis while leveraging natural curiosity and relationship-building skills to drive impactful outcomes.

You will report into the Associate Director, Member Strategic Initiatives.

Work Location: This position is based in our New York City office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid

Pay Transparency: The base pay for this role is: $117,576 - $154,318 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, and annual performance bonuses.

Responsibilities:

• Lead the end-to-end management of cross-functional implementations/projects, including project plan creation, stakeholder engagement, managing cross-functional relationships to drive collaboration, edge case mitigation, and on-time completion.
• Evaluate overall departmental performance by creating, gathering, analyzing and interpreting data and metrics and assisting in development of departmental metrics and implementation of mitigation strategies.
• Monitor and report out on key implementation, project, and departmental metrics.
• Collaboratively works with all relevant internal and external stakeholder groups to formulate proactive implementation, communication, and program strategies for successful change management and risk mitigation initiatives.
• May oversee team members directly and mentor team members and promotes colleagues' growth and professional development.
• Compliance with all applicable laws and regulations
• Other duties as assigned

Requirements:

• 4+ years of experience in business operations, strategy, or consulting
• 3+ years of experience in delivering projects / programs
• Experience using data and metrics to drive improvements in programs
• Experience executing enterprise-wide initiatives: defined project plans, coordinated resources, managed implementation activities, and developed all processes associated with program rollout and ongoing support

Bonus points:

• Experience / background in a fast-paced operations environment
• Master's Degree
• Healthcare experience (health insurance, provider, or healthcare consulting)
• 1+ years of experience working in SQL