As an Amazon Dedicated Cloud (ADC) Engineer, you are the primary escalation point for Data Center Technicians within your assigned region. You are an expert at troubleshooting hardware-based problems including but not limited to: server level hardware, fiber and copper cable paths, networking equipment, and related problems. You have an interest in the services used to maintain and manage hardware within the datacenter. You use this knowledge and excellent communication skills to work with multiple internal teams to troubleshoot and solve complex problems for our customers. You enjoy leading several projects at once and love to learn and be curious. This position will support multiple separate sites.
ADC Engineering combines operational support and systems engineering to build and run large-scale, massively distributed, fault-tolerant services and systems dedicated to U.S. Government customers. ADC Engineers ensures that AWS services - both our internally and externally-visible services - continually raise the bar on security, availability, and scalability. Additionally, ADC Engineers keep an ever-watchful eye on our systems' capacity and performance. Much of our focus is to optimizing existing systems, building infrastructure and eliminating work through automation. You will have the opportunity to manage the complex operational challenges of scale, which are unique to AWS, while using your expertise to work with other teams and engineers to drive large-scale system decisions.
This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.
Key job responsibilities
- Deep dive escalated hardware issues and provide clear guidance to Data Center Technicians.
- Assess possible systemic issues then identify and work with the owning team(s) to solve complex problems at scale.
- Initiate service improvements in the production environment
- Perform incident response, event management, and blameless Correction of Errors processes.
- Automate common tasks and processes
- Work with other engineers to diagnose and resolve customer issues
- Track the health of our services, identify and fix problems on complex systems with massive scale
- Collaborate with some of the leading minds in distributed systems
A day in the life
AWS is a fast-paced environment where we “Work Hard, Have Fun, Make History.” On a “typical” day engineers might deep dive to root cause a customer issue, investigate why a metric is trending the wrong way, consult with the other engineers, or discuss radical new approaches to automate operational issues.
About the team
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
- Bachelor's degree in computer science, computer engineering, or related field, or 3+ years of technical work experience
- 2+ years of server hardware troubleshooting and repair experience
- 2+ years of Linux experience
- Knowledge of scripting languages (bash, python, etc.)
- Current, active US Government Security Clearance of TS/SCI with Polygraph
- 5+ years of software development, or 5+ years of technical support experience
- 2+ years of computer networking experience
- Experience with performance and log analysis
- Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)
- 2+ years automating routine tasks using Python, Bash, Ruby, Perl, etc.
- Experience troubleshooting all levels of the OSI model
- Ability to lift up to 40lbs and worked in a cramped and/or elevated environment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, TX, San Antonio - 91,000.00 - 152,000.00 USD annually