Sr. SC Program Manager , Global Field Operations Supply Chain

Global Field Operations (GFO) is a team within AWS Infrastructure Services that manages all non-traditional infrastructure deployments - everything outside of data centers. We operate in 80+ countries, serving strategic customers at high velocity and complexity. We move fast, scale relentlessly, and obsess over delivering complex hardware to where it needs to go, on time.

In this role, the Supply Chain Program Manager will own a discrete scope end-to-end: working with vendors, internal customers, and peer teams to deliver measurable operational performance, identify and drive improvements, and build high-impact projects that enable us to operate at scale. This is an opportunity for high ownership and deliver results with real, tangible scope.

We support the servers, storage, networking, power, and cooling that keep the cloud running and our customers innovating. We work on some of the most challenging supply chain problems in the industry - thousands of variables, global reach, and the expectation of continuous improvement.

Key job responsibilities
In this role, the PM will be responsible for:
- Owning continuity of supply and demand forecast accuracy for GFO's global hardware portfolio
- Building forecasting mechanisms that connect customer demand signals to procurement actions, closing the gap between what we promise and what we deliver
- Navigating global supply constraints in real time, making trade-off decisions that keep critical deployments on track when conditions shift
- Building and implementing plans that improve supply chain efficiency, scalability, and resilience
- Driving root cause analysis and resolution with internal teams and external vendors, with a focus on preventing recurrence
- Documenting and sharing best practices; creating robust standard work that enables the program to scale beyond the individual
- Partnering with engineering, logistics, and finance to design supply strategies for new product introductions, ensuring Day 1 readiness in every region we operate

A day in the life
A day in the life of a GFO Supply Chain PM:

1. Run the business. You monitor forecast accuracy, supplier commitments, inventory positions, and delivery timelines across multiple of active programs. When something breaks (in global SC, something always does), you contain it fast, drive resolution, and fix the root cause.

2. Build the future. You own a roadmap of improvements to the processes in your scope. Some weeks that's tuning a forecasting model; in others, it's developing new supplier relationships. You identify what's limiting us at scale, and change it

About the team
The Global Field Operations (GFO) Supply Chain team manages all supply chain activities from hardware production through field spares. Within the team are also PMs that manage projects like integrating new programs into GFO, driving improved automation and coordinating with other teams on launching new types of hardware. Because of the breadth of GFO Supply Chain's responsibilities, our PMs have the opportunity to work on varied projects that challenge them to be creative to optimize processes for our customers.

- 6+ years of program, project or product management, or leading product implementation experience
- 8+ years of related industry experience
- 6+ years of data analysis using tools such as Excel, Pivot Tables, SQL, Tableau, or equivalent experience
- Bachelor's degree in Supply Chain, Business, Engineering, or a related field
- Experience in high-volume manufacturing operations or sourcing environments
- Experience with Continuous Improvement and Six Sigma methodologies
- Experience in global supply chain management, managing cross-functional teams in a fast-paced consumer electronics product company - Master's degree in Business Administration, Finance, Economics, Computer Science, or a related field
- Experience in data centers, infrastructure service providers, or related technology companies
- Experience in procurement practices working with engineering, supply chain and Tier 1 OEM partners

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Arlington - 147,900.00 - 200,100.00 USD annually
USA, VA, Herndon - 147,900.00 - 200,100.00 USD annually
USA, WA, Bellevue - 147,900.00 - 200,100.00 USD annually
USA, WA, Seattle - 147,900.00 - 200,100.00 USD annually