Associate Director, Manufacture COPAY Assistance, Information Technology

The Associate Director, Copay COE is the single accountable BTS partner for US Commercial Copay COE  business, a senior technology executive who sits at the intersection of Copay COE strategy and technology enablement, ensuring BTS Copay investments align with Copay COE priorities and deliver impact to patient access and commercial growth.  

Serving as the trusted advisor to Directors across the Copay COE, MAPS APEX, and in some cases BESD, and IRA organizations, this role will oversee the strategic technology transformation of U.S. copay COE’s technology ecosystem to address emerging initiatives.  

This role will matrix with leaders across Market Access, Patient Services, Finance & BU BTS and enterprise teams to establish a vision and roadmap for Copay COE technology, while balancing unique needs of each BU and function, with a focus on enabling data driven decision making and integrated cross functional insights.   In addition, the role will also be responsible for design, development and deployment of data and analytics solutions for Copay COE and MAPS APEX.   

The role will be accountable for the Copay COE BTS investment portfolio end-to-end: from strategic prioritization and business case development through delivery oversight and ROI validation, coordinating execution across BTS BU leads, shared services platforms and data teams’ enterprise wide. 

As a strategic anchor for the Copay COE, this leader understands complex external environments & healthcare policies to support data & technology evaluation for emerging US commercial priorities.  

Responsibilities: 

• Develop, execute and manage IT projects within the defined scope. Expedite, manage and coordinated a multitude of interrelated IT project activities within the constraints of human and financial resources and changing priorities to ensure the successful completion of projects. Manage Project Managers. 

• Initiate and Plan IT Projects: Works with Copay COE and BTS Leadership teams to establish project goals and business case. Helps set strategic IT direction. 

• Project Control: Assess the degree to which changes to scope, issues and risks will affect  projects working with division or senior/executive management and sponsor to gain agreement for resolution. Measure performance to assure the project is progressing as compared to original plan and budget. 

• Executing and Closing Projects: Leads project managers and teams in developing and executing a program plan ensuring that authorized resources are obtained to make certain that all activities are performed. People leader managing a team of analysts and their projects and growth in the organization.  

• Project Communication: Communicate project progress by producing project reports to provide timely and accurate project status and decision support information to Project Team, Division, Cross Division and Executive management. Makes recommendations based on current project status to resolve issues. 

• Resource and Team Management: Coordinate resources to ensure program and business needs are addressed through proactive priority management with business leaders. Manages, motivates and mentor cross-functional and enterprise project teams. 

• Business-BTS Strategic Alignment: Act as the primary BTS point of contact for Copay COE, Patient Services, MAPS APEX leaders, and building trusted, advisory-level relationships.  

• Strategic Copay COE Support: Own and drive the Copay COE roadmap to enable integrated data and analytics strategy & key emerging initiatives to address Accumulator, Maximizers, AFM, and patient abandonment risks. Develop comprehensive knowledge management for all patient access & affordability solutions and oversight of copay program operations across external vendor partners.  

• Portfolio Demand Management & Prioritization: Oversee the intake and prioritization of all incoming technology requests for Copay COE applying a structured, value-based prioritization framework that balances urgency, strategic impact, resource capacity, and enterprise standards.  

• BTS Budget Orchestration: Manage the Copay COE BTS investment, owning budget planning, allocation, and governance to ensure funds are deployed against the highest-impact technology priorities, with clear financial visibility & accountability to BTS leadership. 

• Solution Design & Feasibility Partnership: Partner with BU BTS architecture and shared services teams to evaluate solution options for Copay COE business needs, contributing strategic business context to feasibility assessments, trade-off evaluations, decisions to ensure solutions are pragmatic, scalable, and commercially grounded. 

• Consulting Partnership: Actively engages strategic consulting partners to architect and deliver unique, innovative business capabilities, channeling external expertise and bold thinking to address critical business priorities. 

• Bachelor's Degree in Business, Computer Science or related discipline with 9 years’ experience; Master's Degree with 8 years’ experience; PhD with 4 years’ experience.
• 9+ years experience in project management, business systems analysis, software development or deployment, with a minimum of 9 years managing projects, or an equivalent combination of education and work experience. 
• 4+ years in the pharmaceutical industry with expertise in patient support programs, market access, finance, sales, marketing, or related commercial function in the pharmaceutical or healthcare industry. 
• Strong analytical skills and experience working with SQL, PowerBI, Cloud technologies and project management tools such as JIRA, waterfall methodologies and SLC processes  
• Candidates should have working knowledge of the compliance and regulatory environment for manufacturers in the pharmaceutical space. 
• Experience managing onshore, offshore and nearshore contract resources, including contract negotiation in multi-vendor engagement.  
• Demonstrated strategic thinking, leadership and ability to influence executive stakeholders.  
• Self-starter who is comfortable leading with ambiguity, capable of initiating and driving multiple projects in a fast-paced and entrepreneurial environment with minimal oversight.  

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​
• This job is eligible to participate in our long-term incentive programs. 

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

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