Senior Business & Process Analyst, Planning Operations

Join our Strategy, Policy, Escalations, and Resolutions team and help shape how AWS makes data-driven decisions that impact our business at scale. As a Senior Business & Process Analyst, you'll work at the intersection of operations, data analytics, and strategic planning to resolve complex sales compensation and sales planning escalations while developing scalable solutions that drive revenue impacting decisions across our global organization.

Key job responsibilities
• Resolve sales planning and compensation escalations for global business units while maintaining clear communication with stakeholders throughout the resolution process
• Analyze escalation data to identify trends, patterns, and systemic issues, then develop recommendations to reduce escalations and transform them into business insights
• Design and implement automated solutions using both agentic and non-agentic tools to enable your team to independently handle incidents that previously required further escalation
• Translate complex business problems and analytical findings into clear, actionable recommendations and work with stakeholders to implement solutions
• Present program status, insights, and decisions to leadership through weekly, monthly, and quarterly business reviews, demonstrating the connection between operational improvements and business goals


A day in the life
In this role, you'll focus on resolving sales planning and compensation escalations while identifying opportunities to prevent them from happening in the first place. You might start your day reviewing escalation patterns to spot systemic issues based on cases you and other team members have resolved, then collaborate with sales operations leaders to understand their challenges and translate those into analysis requirements. You'll spend time developing automated solutions to help the team handle more cases independently, reducing the need for further escalation. Throughout the week, you'll present insights to leadership, work cross-functionally with support teams to benchmark best practices, and continuously refine processes using methodologies like Lean and Agile. Your work directly influences how we ensure correct seller payments and maintain agility to meet business needs.

About the team
We are a collaborative group focused on transforming how operations drives business outcomes across AWS. Our team works to support data-driven decision-making that is fundamental to our business success. We serve sales operations professionals, sales leaders, and support teams. Together, we're building a future where escalation processes are streamlined, automated, and generate actionable business intelligence. You'll work alongside analysts, operations leaders, and stakeholders across the organization who are committed to solving complex problems and driving continuous improvement. We value your perspective and your ability to connect operational challenges to strategic business goals.

AWS’s Sales, Marketing, and Global Operations Segmentation and Planning (SMGS Ops S&P) team provides the technology, tools, and processes to support the rapidly growing worldwide AWS Sales organization. Our purpose is to drive the successful execution of the AWS sales planning motions, including Annual Planning and Current Year planning. We partner with SMGS Ops teams, including Planning Tools, Revenue, CRM, and GSC, to enable our customers to execute planning activities. Our teams include program management, policy, internal customer support, communications & training, and business operations.

About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. - Experience defining, refining and implementing sales processes, procedures and policies or equivalent
- Experience in business-process design or equivalent
- Experience using Microsoft Excel to manipulate and analyze data
- Experience with data visualization software (e.g., AWS QuickSight or Tableau) or open-source project
- Experience visualizing data in Tableau or other relevant data visualization software - 5+ years of finance, business management and sales operations experience
- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
- Experience using Lean Process Improvement, Six Sigma methodologies or related performance metrics/process improvements to increase efficiency within processes, forecasting, planning, optimization, and logistics
- Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
- Experience with AI tooling such as Amazon QuickSuite to solve business problems and improve operational efficiency
- Experience in sales compensation

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Arlington - 88,100.00 - 154,100.00 USD annually
USA, WA, Seattle - 88,100.00 - 154,100.00 USD annually