This role is with our
AWS Global Field Operations – delivering a new way for Infrastructure to our customers. Global Field Operations (
GFO) is a team within
AWS Infrastructure Services that manages all non-traditional infrastructure deployments - everything outside of data centers. We operate in 80+ countries, serving strategic customers at high velocity and complexity. We move fast, scale relentlessly, and obsess over delivering complex hardware to where it needs to
go, on time.
You will own multiple net-new programs simultaneously —
GFO new customers/partners implementations, Outposts parts reuse and sustainability initiatives, new hardware enablement, new tools and software implementations, and emerging scope that doesn't have a playbook yet. You'll partner with engineering, automation, process, and governance teams to bring new tools and systems from concept to steady state before transitioning to operations. You'll draft BRDs, PRFAQs, and proposals for director-level approvals, and negotiate with director-level stakeholders to define what "good" looks like for programs that don't exist today.
This is not a role where you execute someone else's plan. You define the plan, build the business case, get buy-in from senior leaders, and drive execution across regions and teams.
Programs & Scope You'll Own
•
GFO New Customers/Partners Implementations — New product/scope for
GFO including PMI, break-fix, spares storage, and new site onboarding
• Outposts Reuse & Sustainability — Internal
GFO programs for Reverse Logistics, Outposts parts reuse, and RL/Sustainability initiatives
• New Product Enablement — Onboarding new hardware and services into
GFO's operational model (install, maintenance, break-fix) including sites with 4-hour
SLA requirements
• New Tools & Software — Own new tool and software implementations end-to-end, partnering with engineering and automation teams through build, pilot, and steady-state transition to operations
• New Services Expansion — Same scope (maintenance + parts storage) applied to new service lines entering
GFO•
NPI Alignment — New scope on existing products and services, aligned with New Product Introduction processes
•
GFO Reporting — Internal initiative to build and own
GFO's reporting and metrics framework
• Overall
GFO TPM Process — End-to-end ownership of the global
TPM process execution and continuous improvement, negotiating with director-level stakeholders across organizations
Key job responsibilities
• Own the
GFO TPM process globally — Define, standardize, and continuously improve the end-to-end technical program management process across all
GFO programs and regions. Drive
TPM process execution excellence and identify opportunities to improve how
GFO delivers programs at scale
• Draft BRDs, PRFAQs & director-level proposals — Build business cases, write requirements documents, and author proposals that secure director-level approvals for new programs and investments
• Drive new product/scope intake — Lead the operational onboarding of new products, services, and hardware into
GFO, from scoping through steady-state
• Own new tools & software implementations — Partner with engineering, automation, process, and governance teams to bring new tools from concept through build, pilot, and steady-state before transitioning ownership to operations
• Negotiate at the director level — Represent
GFO in cross-organizational discussions with senior stakeholders, securing alignment, resources, and commitments
• Build programs from zero — Stand up net-new programs (new customer/partner implementations, Outposts reuse, sustainability) with no existing playbook
• Define SLAs and operational models — Establish service level agreements, escalation paths, and operational frameworks for new scope (including 4H
SLA sites)
• Drive
cross-functional execution — Coordinate across
GFO regional teams, supply chain, vendor operations, engineering, and partner organizations to deliver results
• Own reporting and metrics — Build the reporting framework that gives leadership visibility into program health, risks, and outcomes
• Scale operations — Design programs that work across AMER, EMEA, and APAC — not just for pilot, but for global scale
• Manage ambiguity — Operate effectively when scope is undefined, stakeholders have competing priorities, and timelines are tight
• Drive sustainability outcomes — Lead RL and parts reuse initiatives that reduce waste and support Amazon's sustainability commitments
About the team
About the Team
We're looking for a Senior Technical Infrastructure Program Manager who can own and drive the end-to-end
TPM process for
GFO globally — from new product intake through steady-state operations. This is a high-scope, high-ambiguity role that requires you to operate at the intersection of technical infrastructure, program strategy, and cross-organizational leadership.
- 5+ years of program management or technical project management experience
- Bachelor's degree or equivalent in a related technical field
- Experience leading
cross-functional projects and managing large, complicated programs
- Experience designing and launching new products from the ground up
- Master's degree in a technology field
- Experience in data center engineering or operations, or experience in project management
- Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
- 6+ years of including new product introduction (
NPI) experience
- Experience building measures and metrics, and developing reporting solutions
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
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USA, WA, Seattle - 148,700.00 - 201,200.00
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