This role is with our
AWS Global Field Operations – delivering a new way for Infrastructure to our customers.
AWS Global Field Operations brings native
AWS services, infrastructure, and operating models to virtually any data center, co-location space, or on-premises facility. Customers can now use the same
AWS APIs, tools, and infrastructure across their on-premises and the
AWS cloud to deliver a truly consistent hybrid experience. The provided
AWS infrastructure is fully managed, maintained, and supported by
AWS directly to deliver access to the latest
AWS capabilities for our customers.
We're looking for a Senior Program Manager who can own and drive the end-to-end program management process for
GFO globally — from new scope intake through steady-state operations. This is a high-scope, high-ambiguity role that requires you to operate at the intersection of operational strategy, program execution, and cross-organizational leadership.
Programs & Scope You'll Own
•
GFO New Customers/Partners Implementations — New scope for
GFO including maintenance, spares storage, and new site onboarding
• New Services Expansion — Same scope (maintenance + parts storage) applied to new service lines entering
GFO•
GFO Reporting — Internal initiative to build and own
GFO's reporting and metrics framework
• Overall
GFO Program Management Process — End-to-end ownership of the global program management process execution and continuous improvement, negotiating with director-level stakeholders across organizations
Key job responsibilities
• Own the
GFO program management process globally — Define, standardize, and continuously improve the end-to-end program management process across all
GFO programs and regions. Drive process execution excellence and identify opportunities to improve how
GFO delivers programs at scale
• Draft BRDs, PRFAQs & director-level proposals — Build business cases, write requirements documents, and author proposals that secure director-level approvals for new programs and investments
• Drive new scope intake — Lead the operational onboarding of new customers, partners, and services into
GFO, from scoping through steady-state
• Negotiate at the director level — Represent
GFO in cross-organizational discussions with director level stakeholders, securing alignment, resources, and commitments
• Build programs from zero — Stand up net-new programs (new customer/partner implementations, Outposts reuse, sustainability) with no existing playbook
• Define SLAs and operational models — Establish service level agreements, escalation paths, and operational frameworks for new scope
• Drive
cross-functional execution — Coordinate across
GFO regional teams, supply chain, vendor operations, and partner organizations to deliver results
• Own reporting and metrics — Build the reporting framework that gives leadership visibility into program health, risks, and outcomes
• Scale operations — Design programs that work across AMER, EMEA, and APAC — not just for pilot, but for global scale
• Manage ambiguity — Operate effectively when scope is undefined, stakeholders have competing priorities, and timelines are tight.
• Drive sustainability outcomes — Lead RL and parts reuse initiatives that reduce waste and support Amazon's sustainability commitments
About the team
This role is with our
AWS Global Field Operations – delivering a new way for Infrastructure to our customers.
AWS Global Field Operations brings native
AWS services, infrastructure, and operating models to virtually any data center, co-location space, or on-premises facility. Customers can now use the same
AWS APIs, tools, and infrastructure across their on-premises and the
AWS cloud to deliver a truly consistent hybrid experience. The provided
AWS infrastructure is fully managed, maintained, and supported by
AWS directly to deliver access to the latest
AWS capabilities for our customers.
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor's degree, or PMP certificate
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Knowledge of general AI tools
- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions
- Experience in complex problem solving, and working in a tight schedule environment
- Experience driving new business
segment or services launches
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, VA, Arlington - 115,600.00 - 160,000.00
USD annually
USA, VA, Herndon - 115,600.00 - 160,000.00
USD annually
USA, WA, BELLEVUE - 115,600.00 - 160,000.00
USD annually
USA, WA, Seattle - 115,600.00 - 160,000.00
USD annually