Technical Account Manager, DRAM Business Enablement

What You'll Do

Samsung Device Solutions America is seeking an Technical Account Manager, DRAM Business Enablement.  Be motivated self-starter to manage the customer selection of Samsung for DRAM-based memory solutions being used in a breadth of applications. You will be focused on successful engineering engagement to drive the lead supplier position for design-in and qualification, from technical program management to customer relationship management to engineering debugging in a collaborative environment. You will interact multiple internal stakeholders to maintain alignment with customer objectives and foster deeper engagement and relationships.

Having held a related engineering role in the past as an Application Engineer is a plus.  Having been a customer with deep technical interactions with a supplier is a plus.  Being in a role related to chipset bring up and debugging, technical problem solving, system architecture, memory interface design and development, or platform validation is a plus. 

• Experience in supporting Datacenter, PC & consumer DRAM products to customers and enabling variable DRAM products: DDR based memory DIMMs, discrete LPDDR and DDR DRAM component, and HBM (High Bandwidth Memory).
• Understand customer requirements for DRAM product design-in and working with Samsung HQ in Korea to provide solutions and suggestions.
• Support self-qualification activity and understand DRAM SI/PI and timing analysis measurements.
• Controlling and following up on PCN (Product Change Notice) and organizing QTR (Quarterly Technical Review) and presenting roadmaps and market outlooks.
• Develop subject matter expertise needed to provide first-line technical or operational issue resolution as needed to drive to closure.
• Synchronize with Samsung business teams to assure that the Samsung Technical strategy is fully aligned with our business strategy
• Manage critical relationships with key customer decision makers
• Demonstrate leadership through influencing, relationship building, customer focus, efficiency, excellent communication skills, and self-development
• Organize technical communication with customers in order to do problem solving in place and help to set up verification procedure and condition for the issue duplication and improvement
• Communicate at various management levels

Location: Daily onsite presence at our San Jose, CA office / U.S. headquarters in alignment with our Flexible Work policy.

Job ID: 42928

What You Bring

• Bachelors in Electrical, Computer Science or related Physical Science with 5+ years of experience or Masters in Electrical, Computer Science or related Physical Science with 1+ years of Industry Experience or PhD in Electrical, Computer Science or related Physical Science with 0+ years of Industry Experience Preferred.
• Familiar with DRAM memory design, Architecture or system architecture
• Background in Signal Integrity/Power Integrity (SI/PI) and timing measurements.
• Understanding of semiconductor manufacturing, fab processes and advanced package technology
• Familiar with system level operation including RAS, Memory Controller and memory PHY.
• Solid experience with supporting DRAM memory products.
• Prior experience in semiconductor technology, or memory field with customer facing responsibilities
• Prior experience as an Applications, Development, Design, or Validation Engineer, or a related technical role
• Customer support experience for DRAM products
• An avid learner, you approach challenges with curiosity and resilience, seeking data to help build understanding.
• Leadership skills for driving customer enablement strategies and debug activities.
• Strong verbal and written communication skill. Fluency in Korean is a plus.
• Some travel required, both international and domestic.  Approximately 1-2 times per year, subject to customer needs.

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