Position Summary...
The Senior Manager, Operations (Omni Returns - Claims Strategy & Optimization) will lead strategic initiatives focused on maximizing recovery and financial outcomes across Walmart’s multi-billion-dollar returns ecosystem. This role sits at the intersection of strategy, operations, and advanced analytics, with a mandate to unlock value through intelligent, scalable decisioning systems.
The role drives recovery, shapes omni-channel returns strategy, and redesigns end-to-end operational processes—leveraging advanced analytics and AI-driven decisioning to enhance traceability, enable best-in-class associate tools, and optimize financial flows across the returns lifecycle.
The ideal candidate is both highly strategic and deeply execution-oriented, with the ability to frame ambiguous, high-impact opportunities and translate them into scalable, production-ready solutions. The role requires strong financial acumen, field orientation, and the ability to influence
cross-functional partners across Product, Engineering, and Operations.
What you'll do...
- Lead strategies to maximize recovery and financial outcomes across omni-channel returns and claims
- Design and scale intelligent decisioning systems (including AI/ML-driven frameworks) to optimize disposition, recovery, and end-to-end value
- Redesign and optimize end-to-end returns and claims processes, improving efficiency, accuracy, and scalability across store and eCommerce channels
- Drive improvements in traceability, visibility, and financial flows across the returns lifecycle to enable better decision-making and P&L outcomes
- Partner cross-functionally with Product, Engineering, Operations, Supply Chain, Finance, and AP to build scalable solutions and influence roadmaps
- Lead enterprise change management and field enablement—driving adoption through training, communications, and ongoing engagement across a distributed store network
What you'll bring:- Bachelor’s degree in Business, Operations, Analytics, Computer Science, or related field OR equivalent experience
- 5+ years of experience in eCommerce, omni channel retail, product, operations, or related domain
- 3+ years of experience leading cross-functional initiatives across product, engineering, and business teams
- Demonstrated proficiency in leveraging AI/ML-driven tools to solve complex business problems
- Experience building or applying intelligent agents, automation, or decisioning systems is a strong plus
- Experience developing, implementing, or operationalizing policies, rules, or decision frameworks at scale
- Demonstrated experience using data and analytics to drive business decisions (e.g., SQL, Excel, Tableau, or similar tools)
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see
https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see
One.Walmart.
The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
ㅤ
ㅤ
ㅤ
ㅤ
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area. 1 year’s supervisory experience.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Leadership of
cross-functional task forces or projects
Masters, Masters: Operations Management
Project Management - Project Management Professional - Certification
Primary Location...
805 Respect, Bentonville, AR 72716, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.