Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing,
Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a
public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a
Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
The Role
The travel Coordinator will be responsible for travel booking, itinerary management and compliance for pharmaceutical educational events and ensuring that commitments are met on schedule and within budget. This person must maintain consistent communication with various internal and external stakeholders in a high-volume, deadline-driven environment.
What You’ll Do
Booking travel - arrange and book travel for HCPs, including flights, hotels, ground transportation, etc.
Itinerary Management- creating detailed, accurate travel itineraries and communicating them to the HCPs
Compliance - ensuring all travel arrangements adhere to the company's travel policies, budget constraints, and industry regulations (e.g., visa/passport requirements, health advisories)
Database management - manage promotional educational programs within the proprietary system
Budget management - assisting customer representatives with their program planning budget to ensure they meet customer business rules and guidelines
Frequent daily communication with sales representatives and faculty as needed
Ensuring all event materials are complete and accurate
Work closely with other team members to ensure successful execution of events and travel
Adherence to various policies (i.e., confidentiality, sensitive communication, intellectual property)
Effectively manage a high volume of events while also responding to emails and phone calls
Manage and monitor a high volume of emails daily.
Cover after-hours phone line 5pm-midnight on a rotated basis (weeks selected by coordinator)
Requirements
High School diploma or equivalent; College Degree Preferred
1+ years experience in field or related area (Travel Agency, Sales, Hospitality, Pharmaceutical, Medical Industry, and Customer Service)
Pharmaceutical Speaker Bureau experience is a plus
Pharmaceutical Event Planning experience is a plus
Strong analytical and problem-solving skills
Professional and clear oral and written communication and etiquette skills to successfully manage high phone and email volume
Demonstrate ability to work in a fast-paced environment, changing planning activities and/or multitasking often to meet fluctuating customer /company priorities
Proficiency in MS Office, Word, Excel (e.g., financial calculations, pivot tables, VLOOKUP’s), and Gmail preferred
Nice to Have
Exceptional attention to detail
Ability to work and thrive in a team atmosphere
Positive attitude and maintain a “Whatever it Takes” attitude
Ability to take on additional ad hoc tasks as needed to support the team
Ability to maintain productivity while performing repetitive planning tasks every day
Perks & Benefits
Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program
Compensation
Base pay: $22 - $28/hour
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
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Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at
talent_accommodations@veeva.com.