Who You Are

As an Associate Onboarding Manager, you are a detail-oriented and proactive customer partner who is passionate about delivering a seamless onboarding experience. You are highly organized and thrive in structured environments, where you can manage timelines, execute repeatable processes, and ensure nothing falls through the cracks.

You bring a service-first mindset to every customer interaction, anticipating needs and responding with clarity and urgency. You are comfortable guiding customers through foundational onboarding steps, helping them build confidence in the platform while ensuring key milestones are completed on time.

You are developing your consultative skills and product knowledge, and you are eager to learn how to navigate more complex customer scenarios. You are resourceful, adaptable, and take ownership of your work, consistently following through on commitments and seeking support when needed.

Your Success Profile

What You Will Work On

• Serve as the primary onboarding guide for new customers, ensuring a smooth and timely implementation experience
• Partner with prospective customers who have expressed interest in Justworks, identifying opportunities to deliver early value and support conversion and revenue growth
• Monitor onboarding progress through internal checklists to ensure completion of all required steps
• Identify onboarding blockers and proactively work to resolve them with internal partners
• Triage and respond to inbound customer questions within SLA 
• Ensure accurate first payroll milestone is met and educate customers on payroll tools and capabilities
• Review account setup for accuracy and completeness
• Maintain consistent communication through check-ins and follow-ups
• Prepare and deliver onboarding completion and handoff communications
• Deliver a customer centered onboarding experience, ensuring each customer feels supported, informed, and set up for success
• Performs other related duties as assigned

How You Will Do Your Work

As an Associate Onboarding Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
• Taking responsibility - being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior.
• Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
• Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things.
• Curious - the innate desire to learn, grow and understand.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• 1–3 years of experience in a customer-facing, operations, or support role
• Strong organizational, written, and verbal communication skills
• High attention to detail with the ability to manage multiple priorities
• Ability to follow structured processes while adapting to customer needs
• Aptitude for learning new products and subject matter

The base wage range for this position based in our New York City Office is targeted at $28.85 to $31.74 per hour.

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