Senior Behavioral Care Manager VIOP - Pediatric Experience - Full-time (W2)

Conduct clinical outreach to families to provide education about VIOP services 

Screen and assess prospective members for eligibility in the VIOP, ensuring clinical appropriateness for the intensive level of care

Guide families through the admissions process, addressing questions about programming, insurance, financial responsibilities, and expectations

Ensure timely scheduling of intake assessments once members are qualified for VIOP enrollment

Orient members and their families to the VIOP program, including group schedules, program expectations, technology setup, and available services

Coordinate care schedules including group therapy, individual therapy, family therapy, and psychiatric services, ensuring smooth scheduling and participation

Serve as the primary point of contact for members and families, offering regular updates and proactive case management

Coordinate external case management needs with schools, Primary Care Providers (PCPs), and community resources

Assist with discharge planning and transition to lower levels of care or additional services, collaborating with internal and external teams

Maintain accurate and timely documentation in the electronic health record (EHR), ensuring adherence to organizational, regulatory, and compliance standards

Engage in regular staffing meetings with multidisciplinary care team to review member’s progress and support effective coordination of care

Act as a liaison between families, the VIOP treatment team, and external providers to ensure coordinated, wraparound care

Collaborate with internal teams to proactively identify and address barriers to care, optimizing the member experience

Conduct comprehensive biopsychosocial assessments for members entering the VIOP, gathering relevant clinical, psychosocial, and family information

Develop individualized care plans in collaboration with the treatment team, ensuring alignment with treatment goals and insurance requirements

Support group facilitators by managing member needs during sessions, including conducting real-time risk assessments if indicated

Provide clinical session coverage as needed

Master's degree in Social Work (MSW) or its equivalent.

Experience working in intensive outpatient programs or high acuity behavioral health settings within a multidisciplinary team preferred 

Experience working with pediatric and adolescent populations, including families

Computer and live video tools literacy (e.g., Zoom, Google Meets, DoxyMe, Skype, etc.)

Skilled in case management, care coordination, and collaborative care delivery

Organized and excited by a dynamic environment

Passionate about helping kids and teens achieve goals 

Ability to work full-time, approximately 40 hours per week

Candidates must successfully pass a drug screen and background check prior to employment for this role

Full-time resident of the United States

Additional language skills are beneficial to this role