Office Management & Workplace Events Lead

The Team

Upstart’s Office Management + Workplace Events team is responsible for creating environments where Upstarters can do their best work—whether they’re collaborating in person or operating in a digital-first model. The team focuses on building thoughtful, scalable workplace experiences that support productivity, connection, and operational excellence across our offices.

As the Office Management and Workplace Events Lead, you will play a key role in launching Upstart’s New York City office and bringing our Digital First strategy to life in a new market. You will own the day-to-day onsite experience and help establish the systems, processes, and partnerships that make the office a functional and welcoming space from day one. This role is ideal for someone who enjoys building structure in a new environment while delivering a consistent, high-quality workplace experience.

How you’ll make an impact

Launch and operationalize the NYC office, establishing day-to-day workflows, vendor partnerships, and employee experience standardsOwn daily office operations, including reception, catering, mail services, seating coordination, and guest experiencePartner with building management to support facilities operations, safety compliance, and implementation of building protocolsPlan and coordinate onsite meetings, events, and team gatherings in partnership with IT, Executive Administration, and People OperationsManage vendor relationships, including onboarding, scheduling, and ongoing coordination of servicesTrack and maintain workplace data, including headcount, space usage, and basic budget tracking

Minimum Qualifications

• Bachelor’s degree or equivalent practical experience
• 4+ years of experience in office management, workplace operations, or administrative operations roles
• Experience coordinating office operations in a corporate environment, including facilities, events, or employee services
• Experience working with external vendors or service providers to support workplace operations
  

Preferred Qualifications

• Experience supporting office openings, relocations, or new workplace initiatives
• Experience supporting executive-facing meetings or onsite events
• Knowledge of workplace operations processes such as space planning or office logistics
• Ability to coordinate across teams such as IT, People Operations, and Executive Administration
• Experience working in a fast-paced or high-growth environment

Location, Time zone, and travel requirements

Position location: This role is based in Midtown Manhattan (NYC) and requires in-office presence

Time zone requirements: The team operates on East Coast time

Travel requirements: You may travel once or twice per year to other Upstart offices for team onsite meetings; travel expenses are covered

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