Associate Internal Service Engineer - ONSITE

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. 

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.

Learn about the Danaher Business System which makes everything possible.

The Internal Service Engineer for Beckman Coulter Diagnostics is responsible for providing real time technical support for the global support organization and responds to technical procedural inquiries and concern. This position will advise a course of action for problem resolution and provide verbal and written communication to internal and external customers as needed.

This position reports to the Manager of Internal Technical Support, is part of the Global Product Technical Support (GPTS) team, and will be a fully ONSITE role at our facility located in Chaska, MN.

In this role, you will have the opportunity to:

• Provide real time technical support for the global support organization and responds to technical procedural inquiries and concern
• Trend, analyze and interpret field-generated data as well as providing technical support for CAPA and technical alerts
• Develop technical documentation, training materials, and troubleshooting tools
• Maintain all departmental and service support related documents, while ensuring accuracy/traceability of all records to comply with GMP, ISO, FDA and company policies regarding compliance
• Participate on project teams responsible for implementation of product enhancements and be the liaison between Field Service and Development/Tech Ops through task teams

The essential requirements of the job include:

• Bachelor’s degree in Electronics, Biomedical Engineering, Chemistry, Medical Technology or related field with 0+ years’ experience. (New grads welcome to apply)
• Understanding of customer's needs, expectations, and obstacles to identify and suggest ideas or enhancements
• Understanding complex technical and non-technical documentation and effectively communicating with internal and external contacts to ensure positive outcome
• Technical troubleshooting and data analysis skills

Travel & Physical/Environment Requirements:

• This position requires up to 25% flying travel, which may potentially include overnight stays.  Travel will primarily be domestic but may occasionally be international.
• This position requires the ability to regularly lift, move, slide, raise and/or place up to 50 lbs. unassisted.

It would be a plus if you also possess previous experience with:

• Demonstrated ability to collaborate cross functionally and drive change to improve customer experience
• Strong software knowledge, including Windows, and PCs

Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

The annual salary range for this role is $60,000.00-$70,000.00.  This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

#LI-AP1

#LI-Onsite

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

The U.S. EEO posters are available here.

For candidates who are based outside of New York City or who are applying for roles outside of New York City, for more information about conditions of any job offer please click here.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or applyassistance@danaher.com.