Product Manager, Business Agents Quality

Join the Business Agents team in helping businesses around the world automate their conversations and operations. We are an applied AI team that works with the latest models to build solutions for SMBs on Meta’s platforms. Our agents are already live with 1.7M+ businesses on WhatsApp and Messenger, who are using our product to manage their conversations, and we’re just getting started. This will be a high visibility and impact role - Business Agents are one of Meta’s top level company priorities, and a key bet on growing Meta’s non-ads revenue. We're hiring a Product Manager to own quality for business agents. You'll define what "good" means for an agent response, build the measurement and feedback loops that get us there, and partner across Interfaces teams (Agent Hub Core Experiences, Core Business Tools, Growth & FoA Experiences, Enterprise Platform) to raise the bar on every interaction a business has with their agent. You’ll also own our skills platform, which will enable every team at Meta to help expand the Business Agent’s capabilities. This is a horizontal, high-leverage role for a PM who thinks rigorously about quality, can navigate ambiguity, and wants to shape how AI agents earn trust at scale.

Responsibilities

• 8+ years of relevant industry experience with at least 3 years in Product Management.
• Bachelor's degree (or relevant degree equivalent): STEM subject ideal but not essential (Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences).
• Strong interest in AI.
• Ability to operate horizontally across multiple product teams and align partners around a shared quality bar.
• Comfort with ambiguity and the pace of a 0→1 org.
• Customer-centric instincts; willingness to read agent transcripts, run user research, and act on what you learn.

Minimum Qualifications

• Work closely with research, design, engineering, and data science to identify quality gaps and ship fixes fast
• Own the end-to-end quality measurement stack: evals, online quality metrics, customer feedback loops, escalation pipelines
• Represent the customer's voice — turn transcript reads, support tickets, and research into product requirements
• Own the skills platform that enables the Business Agent to expand its capabilities
• Define the quality strategy and roadmap for business agents
• Drive the prioritization and execution of model, prompt, tool-use, and product changes that raise agent quality
• Build the operating cadence (dashboards, reviews, escalations) that keeps quality visible to leadership and embedded in every pod's roadmap Direct experience defining and improving quality for generative AI systems — evals, human-in-the-loop pipelines, model behavior tuning, hallucination and safety mitigations
• Experience with B2B / SMB customer-driven development
• Experience with conversational AI, agents, or messaging products at scale
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies