Production Services Engineer

APPLE INC has the following available in Seattle, Washington. Work with customers throughout the customer lifecycle to ensure successful scoping, onboarding and experience. Provide guidance in large scale design and implementation to Apple's internal customers. Review software source code and system architectures to identify defects and performance issues. Troubleshoot large complex multi-tiered applications (Network tier/Application tier/Database tier) to timely resolution. Perform in-depth log analysis through Apple's preferred log analysis tool (Splunk). File defects and track resolution to timelines. Track customer experience from presale, onboarding and to established use.

40 hours/week. At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $163,300 - $245,800/yr and your base pay will depend on your skills, qualifications, experience, and location.

PAY & BENEFITS: Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits: https://www.apple.com/careers/us/benefits.html.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Master’s degree or foreign equivalent in Computer Science, Information Technology, Information Systems, Computer Engineering, Electronics Engineering or related field and 2 years of experience in the job offered or related occupation.
2 years of experience with each of the following skills is required:

Utilizing Unix or Linux shell scripting, including Bash or Korn to automate debug log analysis.
Troubleshooting network connectivity and latency issues using utilities like ping, traceroute, netstat, DNS, and telnet in a distributed system environment.
Writing complex SQL queries in databases like Postgres or MySQL for data retrieval and reporting
Utilizing Version control systems like Git or SVN for managing software development life cycle.
Using containerization technologies like Docker and container orchestration platforms like Kubernetes for packaging and running applications in virtualized environments.
Leveraging systems administration in a production environment, such as Windows, and Linux operating systems like RHEL or Ubuntu.
Utilizing CI/CD (Continuous Integration/Continuous Deployment) pipelines and tools such as Jenkins to automate distributed application deployment.

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Apple accepts applications to this posting on an ongoing basis.