Amazon's Last Mile delivery network is a critical driver of the customer experience — every capacity decision directly impacts how quickly and reliably millions of packages reach customers' doorsteps, fueling the flywheel of selection, convenience, and trust that defines Amazon. We are seeking a Senior Supply Chain Manager to own end-to-end capacity planning for our North America
AMZL network. In this role, you will translate demand signals into optimized capacity strategies that balance cost, speed, and reliability across hundreds of delivery stations. You will operate at the intersection of data, operations, and strategy — architecting planning solutions that scale with one of the world's fastest-growing logistics networks.
[b]This role requires travel for 5% of each quarter.
Key job responsibilities
- Own North America capacity planning strategy by developing multi-quarter forecasts, translating demand signals from Fulfillment Centers, Retail, and Sort Centers into actionable station-level capacity plans, and driving system configurations that optimize our transportation network.
- Lead
cross-functional alignment across Operations, Technology, Finance, and Retail stakeholders — resolving competing priorities, facilitating information flow, and ensuring organizational cohesion on network planning decisions that impact delivery speed and cost.
- Design and govern performance frameworks by establishing metrics that measure transportation network health, identifying root causes of variance, and driving continuous improvement initiatives that reduce cost-per-package while maintaining delivery quality.
- Architect data-driven solutions for complex network challenges — leveraging
SQL, simulation modeling, and advanced analytics to assess business impact, evaluate trade-offs, and deliver strategic recommendations to senior leadership.
- Define business and technical requirements for planning tools and systems, partnering with Amazon's technology teams to enhance automation and scalability of capacity planning processes across the
AMZL network.
A day in the life
You start your day reviewing network performance dashboards and capacity signals, then lead a
cross-functional working session with Operations and Finance to align on next-quarter station plans. By midday, you're diving into simulation outputs to evaluate a network configuration change, building the business case for senior leadership review. Afternoons involve partnering with Technology on planning tool enhancements and collaborating with Delivery Station leaders to troubleshoot emerging capacity constraints — all to keep packages moving to customers on time.
About the team
AMZL Planning builds reliable and optimized capacity forecast plans for every station and DSP in Amazon's Last Mile network. We partner with upstream stakeholders including SCOT, NA Transportation, Process Engineering, Launch Operations, and Topology to collate network attributes, apply operational assumptions, and formulate forecasts that drive the metrics reviewed and approved by
AMZL leadership. Our mission: ensure the right capacity is in the right place at the right time to delight customers.
- 5+ years of program or project management experience
- 5+ years of supply chain experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Master's degree, or MBA in supply chain management, operations, engineering, analytics or related field
- Experience with
SQL, simulation modeling, or advanced analytics tools for network optimization
- 2+ years of driving process improvements in a high-volume logistics environment
- Experience managing capacity planning at scale (multi-site, multi-region networks)
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Bellevue - 115,400.00 - 160,000.00 USD annually