This role is field-based, and candidates should live within a reasonable distance of the primary city.
Candidates may live in the following cities:
- United States - nationwide
The Director, Field Reimbursement leads the national buy-and-bill FRM teams, supporting Oncology and Specialty, responsible for field-based access, reimbursement, and affordability support across HCP-administered, physician-dispensed brands. This role is accountable for enterprise team performance, the quantification of FRM-driven business impact, and building an organization capable of scaling.
This is a leadership position operating at the intersection of field execution, market access strategy, and commercial performance. The Director owns the performance framework that translates FRM activity into measurable business value, influences senior stakeholder decisions with insight and data, and directly leads the Associate Directors managing distinct therapeutic area teams.
The right candidate brings enterprise thinking, has led, built or significantly scaled high-performing organizations, and can hold a seat at the table with Market Access, Commercial Brand, and Patient Services leadership.
Responsibilities:
- Strategic Leadership & Enterprise Alignment
- Set the vision, operating model, and execution priorities for both the Oncology and Specialty FRM teams, aligned to brand strategy and patient access goals.
- Serve as the FRM leader for internal stakeholders — including VP/C-suite — translating field performance into strategic insight.
- Own the FRM value story: define, build, and maintain a measurement framework that quantifies team impact on patient impact, access velocity, pull-through, and patient starts.
- Actively partners with Market Access, Patient Services, Sales, and Medical Affairs to integrate FRM execution into broader commercial strategy.
- Lead cross-functional alignment on access barriers, payer dynamics, coding/billing changes, and site-of-care issues across therapeutic areas.
- Performance Management & Business Impact Measurement
- Define and own KPIs (execution and performance specific to the brand/TA) for the FRM teams
- Build a reporting infrastructure — in partnership with analytics and operations — that ties FRM activity to downstream patient outcomes.
- Present performance data to senior leadership in regular business reviews; make the case for team investment using outcome-based evidence.
- Identify and close gaps in current measurement capability; challenge the organization to build upon the activity metrics by adding meaningful impact metrics.
- Team Leadership & Organizational Scaling
- Lead, develop, and hold accountable the Associate Directors overseeing distinct TA-specific FRM teams.
- Build the talent pipeline, hiring model, and onboarding infrastructure necessary to support a 3x headcount expansion over 36 months. Identify and develop succession candidates at the AD and FRM levels
- Establish development pathways for the FRMs, reflecting the distinct reimbursement complexity and customer dynamics of buy and bill products.
- Drive a high-performance culture anchored in accountability, compliance, and customer-centricity.
- Field Execution & Compliance Oversight
- Ensure teams provide consistent, compliant, and differentiated reimbursement support — covering coding, coverage, billing, buy-and-bill mechanics, patient affordability, and product acquisition.
- Maintain current expertise in Medicare Part B, buy-and-bill reimbursement models, payer policy evolution, and specialty product distribution.
- Ensure FRM operating procedures and field activities comply fully with applicable regulations, AbbVie policies, and MLR-approved ways of working.
- Escalate systemic access issues and emerging payer trends to senior leadership and cross-functional partners with actionable recommendations.
- Pipeline Readiness & Launch Excellence
- Partner with Medical Affairs, Market Access, and commercial brand teams to prepare both FRM organizations for pipeline launches.
- Build the access infrastructure, training, and FRM deployment models to support new indication launches, new modalities (ADCs, gene therapies, etc.), and geographic expansion.
- Anticipate reimbursement complexity for pipeline assets; influence launch planning before payer strategy is finalized.
- Bachelor’s degree required.
- 8–12+ years of progressive experience in field leadership, reimbursement (buy and bill preferred), market access, and healthcare strategy
- Minimum 5 years leading field-based teams, with demonstrated experience managing managers.
- Proven track record of building or scaling an FRM or field organization – hiring, structuring, and developing teams through periods of rapid growth.
- Experience across at least one of: Oncology, Ophthalmology/Eyecare, or complex HCP-administered specialty brands.
- Deep working knowledge of Medicare Part B, J-codes, buy-and-bill reimbursement, prior authorization, and specialty distribution.
- Experience defining or owning performance measurement frameworks that link FRM activity to business outcomes — not just reporting activity.
- An essential requirement of your position is to satisfy all applicable health care industry representative (HCIR) credentialing requirements to gain and maintain entry into facilities and organizations that are in your assigned territory. You must also be in good standing and/or eligible to obtain these credentials.
- These HCIR credentialing requirements may include, but are not limited to, background checks, drug screens, proof of immunization/vaccination for various diseases, fingerprinting and specific licenses required by individual state or cities. You are solely responsible for ensuring that you satisfy all HCIR credentialing requirements and for any associated liability for failing to do so. AbbVie has resources to answer questions you may have regarding your responsibilities.
- Valid driver’s license: Ability to pass a pre-employment drug screening test and meet safe driving requirements. Driving a personal auto or company car or truck, or a powered piece of material handling equipment.
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- This job is eligible to participate in our long-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
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