Associate Director, Lab Operations

At WHOOP, we’re on a mission to unlock human performance. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.

We are looking for an operations-minded leader who can help us scale research at WHOOP, overseeing Lab Operations and collaborating with cross-functional leaders on strategic initiatives. You’ll manage a team of Lab Operations staff that own participant recruitment, infrastructure, and facilities management for WHOOP Labs Boston. You will also contribute to the broader WHOOP Labs strategy, bringing your operational expertise to the research leadership team.

*This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.*

RESPONSIBILITIES:

• Develop, manage and scale the Lab Operations team; evangelize the work of operations and opportunities for efficient collaboration across the org.

• Advocate for the needs of your team and their work to unlock high-volume, high-quality research on site at WHOOP Labs Boston.

• Define and monitor key performance indicators (KPIs) to measure the effectiveness of program initiatives and track progress towards goals.

• Collaborate closely with research leaders to build a strong culture across WHOOP Labs and ensure strong ways of working between research execution and operations.

• Partner with program leaders across research groups, hardware, apparel, and product to evaluate roadmapping tradeoffs and efficiently manage team resources.

• Ensure clear communication across the team and stakeholders.

• Partner with the Research Manager to build the WHOOP Labs brand across the organization.  

• Reports to the Director of Human Subjects Research

QUALIFICATIONS:

• 5+ years of experience in a Research Operations or Program Manager role, preferably within a health, research, or hardware product environment.

• 2+ years of experience managing a team

• Familiarity with agile methodologies, sprint planning, and backlog grooming processes.

• Data-driven approach to strategic planning, comfortable reviewing metrics and identifying ways to measure program success

• Experience collaborating across multiple functions including engineering, privacy/legal, research, recruitment, and product.

• Experience with ethical standards for human subjects research, including handling PII/PHI and participant risk assessment 

• Experience with IRB submissions, clinical regulatory guidance, or GDPR is a strong plus.

• Strong organizational, communication, and documentation skills.

• Passion for health, wellness, and WHOOP’s mission.

Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.

WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success.

The U.S. base salary range for this full-time position is $140,000 - $180,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training. 

In addition to the base salary, the successful candidate will also receive benefits and a generous equity package.

These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.