Boston Standard Company - Journeyman Electrician
At Boston Standard Company (a Sila Services Company), we know that long-term relationships aren’t built overnight, which is why the cornerstones of our business are quality and integrity. As recognized leaders for all things plumbing, heating, cooling, and electrical in Eastern Massachusetts, we've grown by providing a best-in-class workplace for our employees to grow within. Our focus on quality and expert service has led to explosive growth, so we are seeking Journeyman Electricians to join our team.
Are you looking for stability, growth and development opportunities, and a compensation package that rewards you for your hard work and success? Come join the Boston Standard team and realize what it is like to be a part of a company that works for you!
In exchange for your skillset and commitment, we offer:
- Company vehicle, gas card, company cell phone, and tablet
- 401(k) with Company Match Program
- Best-in-class Medical, Dental, and Vision Insurance
- Health Savings Account with company contributions
- Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance
- Paid Holidays
- Paid Time Off (PTO)
- Parental Leave
- Special deals/Discounts on a variety of services and entertainment
- Tool account
- Safety shoe reimbursement
- Family & friends discounts on services
- Yearly Performance Reviews
Responsibilities:
Whole home electrical inspection process
Troubleshoot, diagnose, install and repair electrical components in a residential environment
Wire HVAC power and control systems
Provide excellent customer service
Maintain proper stock, parts, tools, and safety equipment in the vehicle
Travel to job sites in your service area, and work with dispatchers to ensure the schedule is maintained and delays are properly communicated to the customer
Obtain customer authorization/signature for payment (or financing) at the completion of the job
Meeting predetermined targets and sales goals
Assist customers in evaluating repair vs. replace options
Assist in generating and scheduling replacement consultations (as indicated)
Meet or exceed performance minimum standards
Journeyman Electrician Success Metrics:
Customer Satisfaction (this always comes first!): Maintain a high customer satisfaction rate through post-service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly.
First-Time Completion: Achieve the first-time completion rate defined by your manager by accurately diagnosing electrical issues, arriving fully prepared with necessary tools and materials, and effectively completing repairs during the initial service call.
Response Time: Respond to service requests within Boston Standard's defined time frame. Timely response ensures customer satisfaction and loyalty.
Service Revenue Generation: Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success. Identify opportunities for upselling and cross-selling additional services or products to customers during service calls to ensure we are meeting all of the customer’s needs.
Service Agreement Enrollment: Successfully enroll customers in Boston Standard's service agreements when applicable, promoting long-term customer relationships and recurring revenue.
Installation Quality: Maintain a consistently high level of installation quality, as evaluated through post-installation inspections and customer feedback. Achieve first-time installation success rate as defined by your manager, ensuring minimal revisits or callbacks due to installation-related issues.
Technical Proficiency: Continuously update and enhance technical skills through training, certifications, and staying updated on industry best practices.
Efficiency and Productivity: Complete service calls within the established timeframes, meeting or exceeding the company's productivity standards.
Documentation Accuracy: Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform, with a high data accuracy rate
Safety Adherence: Maintain a perfect safety record by following all safety protocols and guidelines. Ensure zero safety incidents or accidents within the performance period.
Mentoring and Guidance: Provide effective mentoring and guidance to less experienced technicians, fostering their skill development and contributing to their success.
Professionalism and Communication: Uphold professionalism in all interactions with customers and team members.
Attendance and Punctuality: Maintain a consistent record of punctuality and attendance, arriving at scheduled service calls on time and adhering to the assigned work schedule.
Continual Improvement: Actively participate in performance reviews and self-assessments, identifying areas for improvement and setting personal development goals to enhance overall job performance.
Team Collaboration: Work collaboratively with other team members, promoting a positive and supportive work environment that values teamwork and knowledge sharing.
Additional KPI's as assigned by your manager.